Manager in Finance Transformation focusing on Japanese companies in Southeast Asia. Advising on purpose - led growth, operational foundations, and management strategies.
About the role
- Client Services Associate ensuring exceptional client and patient experience at Guardant Health. Collaborating across teams to drive process improvements and manage inquiries efficiently.
Responsibilities
- Serve as the primary point of contact for escalated or complex client inquiries, responding promptly and professionally via phone, email, and web
- Drive territory growth and retention by resolving cases with urgency, accuracy, and a high degree of customer satisfaction
- Maintain comprehensive and precise documentation of all communications, follow-up activities, and resolution steps in Salesforce and LIMS
- Ensure strict adherence to SOPs, quality standards, and compliance requirements while identifying opportunities to streamline processes
- Independently manage order workflows, proactively engaging with healthcare professionals to gather missing or critical information to ensure accurate order fulfillment
- Collaborate with Clinical Laboratory, Commercial, and Operations teams to troubleshoot issues and implement scalable solutions
- Manage the release, correction, and re-delivery of patient reports with a focus on timeliness and accuracy
- Leverage Salesforce and integrated systems to track, manage, and communicate case progress effectively
Requirements
- Bachelor’s degree preferred; high school diploma or equivalent required
- 0-2+ years experience working with customers within biotech, life sciences, diagnostics, or healthcare sectors is highly preferred
- Proven proficiency using Salesforce.com and Microsoft Office Suite
- Excellent written and verbal communication skills
- Strong computer skills, preferably in a Mac environment
- Ability to multitask and manage multiple projects independently, demonstrating good judgment and self-discipline
- Experience working effectively in a collaborative team environment
- Flexibility regarding working hours based on operational needs
- Bilingual in English and Spanish is a plus.
Benefits
- Reasonable accommodations for disabilities
- Support for hiring processes for candidates with disabilities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Client Service Officer supporting relationship managers in wealth management at an international bank. Responsibilities include client relationship coordination and collaboration with internal stakeholders.
Customer Service Representative providing support to Employee Benefit Consultants, clients, and insurers. Handling queries over phone and email in a hybrid work environment.
Client Service Excellence Center associate providing exceptional service via inbound calls to assist clients with financial inquiries at Vanguard. Requires strong client service experience and licensing.
Cyber Client Service Technician ensuring device cybersecurity at GE HealthCare's medical technology. Servicing customer IT and security for enhanced satisfaction with biomedical equipment security.
Client Services Specialist supporting clients on a leading trading platform with advanced communication skills. Handling KYC procedures and providing comprehensive client support and training.
Client Service Specialist supporting clients through live chat, emails, and calls for a leading trading platform. Assisting with KYC procedures and enhancing client satisfaction.
Client Support Executive assisting small businesses with accounting queries using Xero software. Act as the primary point of contact for clients, ensuring satisfaction and resolution of inquiries.
Field - based role introducing surface repair services to property managers and facility managers. Building relationships and driving a planned route in the Madison area.
Client Services Coordinator responsible for excellent customer service and handling client inquiries in Liverpool, UK. Working within a hybrid system to manage client relationships efficiently.