Hybrid Automation Service Engineer II

at Guardant Health

• Job title: Automation Service Engineer II
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $108,000 - $148,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Redwood City, United States

About the role

• Automation Service Engineer II supporting laboratory equipment including installations and maintenance at Guardant Health. Collaborating in a regulated environment to ensure instrument up-time and reliability.

Responsibilities

• Perform equipment installations, maintenance, repairs, and qualifications to ensure the highest level of instrument reliability and up-time.
• Monitor instrument metrics and advocate serviceability within cross-functional teams
• Responsible for instrument up-time and ensuring that service documentation meets Guardant Heath's quality management system
• Evaluate equipment performance trends to propose long-term solutions as needed.
• Ability to quickly learn new technologies and disseminate information by developing SOPs, checklists, and service bulletins.
• Contribute to the management of a maintenance and calibration system.
• Help end-users troubleshoot issues
• Provide service and support during normal business hours, as well as after hours and on weekends as needed.
• Effectively communicate with third party service providers.

Requirements

• A BS degree in an engineering or scientific discipline with 2-4 years of relevant work experience.
• Experience operating and troubleshooting Hamilton Liquid Handlers, Illumina Sequencers, Quadprint labelers, Bravo platform/heads, Multiflos, Precise robotic arms, Beckman Avanti J-15R centrifuges and other DNA quantification instruments are required.
• Experience authoring and executing PM, IQ, OQ, repair, and other service-related documentation.
• Experience developing and leading training programs to provide knowledge-transfer to other engineers and lab personnel.
• Experience working within a CLIA and GMP regulated environment.
• Experience standardizing processes for scalability and sustainability.
• Ability to effectively communicate and collaborate with internal and external colleagues and customers from diverse scientific, engineering, operational, and regulatory disciplines.
• Liquid Handler programming experience is a plus.
• Robotics experience is a plus.
• Field service engineering experience is desirable.
• Ability to take part in an on-call rotation with after hours and weekend responses as needed.
• Strong communication skills (verbal and written)
• Ability to work effectively in a team environment and build strong working relationships
• High degree of initiative and self-motivation
• Drive for continuous improvement
• Experience with MS Office

Benefits

• Hybrid work model allowing for flexibility
• Professional development opportunities