Field Service Engineer providing technical support and training for Optos instrumentation at customer sites. Engaging with customers for installation, maintenance, and operational excellence.
About the role
- Field Technical Engineer supporting installation, maintenance, and effective operation of heat network equipment in the UK. Working on construction schemes and in residential environments with a focus on customer service excellence.
Responsibilities
- Support the installation, maintenance, and effective operation of heat network equipment
- Installation and commissioning of Insite prepayment & controlled credit systems
- Using a laptop and tablet device to commission metering equipment, update records and systems
- Problem solving and fault-finding issues on site and liaising with other trades and the main contractor
- Liaise with & report to site staff (clients, principal contractors, consultants & heating/plumbing sub-contractors)
- Heat Interface Unit (HIU) replacement, maintenance, and servicing (mainly in occupied homes)
- Installation and maintenance of in property heating and cooling controls
- Conduct site surveys and assist the Installations Team with the installation and commissioning of new systems
- Provide both pre-planned and reactive maintenance to plantrooms
Requirements
- Minimum qualification of NVQ level 2, or equivalent, in plumbing and heating
- Certified in 18th edition domestic wiring (not essential, training can be provided)
- CSCS card - Essential
- SMSTS or H&S qualification - desirable
- First aid trained – desirable
- Full driving licence essential
- Positive attitude towards providing customer service excellence in all aspects of work
- Happy to work as an individual but contribute to the team goals, ethos and share best practice
Benefits
- Competitive base salary + KPI related bonus
- Company van included (personal usage permitted subject to tax and fuel charges)
- 25 days of holiday per year, plus English bank and public holidays, plus an additional day of Birthday leave
- Employer pension contribution matched at 4%
- Employee Assistance Programme (EAP): Free, confidential support available for personal and professional challenges
- Corporate Social Responsibility (CSR) Programme: 'DO RIGHT WITH INSITE' provides up to 2 paid days off per year for volunteering with company-led initiatives
- Regular company social events, including an annual Summer Party and Christmas Party
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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