Hybrid IT Field Engineer

at Thriveon

• Job title: IT Field Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $60,000 - $85,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Azure, VMware
• Location requirements: Hybrid, Tampa, United States

About the role

• IT Field Engineer responsible for implementing technology while ensuring client satisfaction in a hybrid environment. Supporting projects and optimizing operations for Thriveon clients in IT services.

Responsibilities

• Serve as the technical expert for assigned clients by maintaining strong technical relationships, ensuring documentation and environments align with Thriveon best practices.
• Complete 90% or more of assigned client onboarding and offboarding projects on time and within budget by following defined project workplans and staying within scope.
• Respond to client change requests on a first in first out / priority basis. All requests responded to same day.
• Understand the change, client business impact and client documentation resolving within 60 minutes to client satisfaction and root cause 95+% of the time.
• Update ticketing system with troubleshooting/resolution notes and documentation portal with changes.
• Implement alignment initiatives as directed by the CIO.
• Maintain existing Thriveon standardization and provide input to standardization team to prevent issues.
• Maintain up-to-date Time Entries and Expenses for billing purposes, accounting for a 40-hour week.
• Participate in daily huddles and weekly meetings, on call rotation, and occasional on sites.
• Complete 1 hour of continuing education per week to improve job skills.
• Exemplify Thriveon Core Values: Humble, Helpful, Ambitious, Coachable and Curious.

Requirements

• Minimum of 3 years’ experience within relevant IT field
• Bachelor's degree in computer science, information sciences, or related field preferred
• Experience with Microsoft servers, Office 365, Azure and VMware environments
• Experience with server and network infrastructure
• Experience with PowerShell scripting
• Knowledge of small to mid-size business IT systems
• Detailed oriented with strong documentation skills
• Effectively communicate in a non-technical way to clients

Benefits

• Latest technology tools: IT Management, Knowledgebase, Professional Service Automation, cellphone, laptop, and two screens
• Latest technical training: expert led events and on demand, certification reimbursement
• Medical & Dental Insurance 75% of family premium covered
• 401K w/ 4% match
• 3 Weeks PTO plus Paid Holidays