Customer Service Representative in the energy sector handling customer inquiries via phone. Offering support and assistance with a focus on customer satisfaction and team collaboration.
About the role
- Account Executive promoting cancer screening technologies to healthcare providers in primary care settings. Collaborating with teams to drive early detection and improve patient outcomes.
Responsibilities
- Achieve Sales Targets: Consistently meet or exceed sales goals
- Target and Engage Healthcare Providers: Focus on building strong relationships with healthcare providers
- Challenger Selling: Engage healthcare providers to understand their needs
- Educate and Support Providers: Provide in-depth product knowledge and training
- Collaborate with Cross-Functional Teams: Work closely with clinical, marketing, and product teams
- Strategic Business Expansion: Identify new business opportunities
- Plan & Execute Launches: Develop and execute business plans
- Monitor Competitive Landscape: Analyze market trends and report insights to leadership
- Provide High-Touch Customer Service: Maintain exceptional customer service standards
Requirements
- 4+ years in a customer-facing sales role within the healthcare industry (diagnostics, medical device, or pharmaceutical sales)
- Preferred: Experience with diagnostic products, particularly blood-based testing or cancer screening products, directly to primary care providers
- Sales Expertise: Demonstrated ability to engage in selling conversations, overcoming objections and aligning client needs with product offerings
- Product Knowledge: Strong understanding of the healthcare provider landscape
- Communication Skills: Exceptional oral and written communication skills
- CRM Proficiency: Experience with CRM systems such as Salesforce, Veeva, or similar platforms
- Customer Service Excellence: Superior negotiation, problem-solving, and customer service skills
- Valid Driver’s License: A clean driving record is required for daily field office and customer visits.
Benefits
- Hybrid Work Model
- Employee may be required to lift routine office supplies
- Reasonable accommodations in hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs.
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