Customer Service Representative in a key role supporting veterinary clinics and pet families. Building relationships and ensuring compassionate service during sensitive moments.
BC
Hybrid Customer Service Representative
Posted 2 weeks ago
About the role
- Customer Service Representative connecting insureds, agents, and partners at Berkshire Hathaway GUARD. Providing clarity, confidence, and outstanding support via phone calls.
Responsibilities
- Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls
- Answer questions about our insurance products and services with clarity and professionalism
- Take ownership of each interaction, aiming for first‑contact resolution whenever possible
- Resolve inquiries or smoothly escalate complex issues to the right team
- Accurately document customer interactions and maintain detailed records
- Use our systems, tools, and knowledge resources to deliver timely, accurate information
- Consistently provide polite, courteous, and empathetic service—even in challenging situations
- Share customer feedback to help us continuously improve our service experience
Requirements
- Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach.
- Ability to work in fast-paced environment.
- Demonstrate empathy and understanding towards customer concerns.
- Proficient use of a computer system and relevant software.
- A commitment to delivering exceptional customer service.
- Previous call center experience preferred.
Benefits
- Competitive compensation
- Healthcare benefits package that begins on first day of employment
- 401K retirement plan with company match
- Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
- Up to 6 weeks of parental and bonding leave
- Hybrid work schedule (3 days in the office, 2 days from home)
- Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
- Tuition reimbursement after 6 months of employment
- Numerous opportunities for continued training and career advancement
- And much more!
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Fuel Attendant supporting day - to - day operations at fueling station with customer assistance. Greet customers, assist with fueling, and maintain safety and cleanliness.
Customer Service Representative supporting daily store operations at H&S Energy. Fostering customer satisfaction and ensuring store presentation and cleanliness in Redding, CA.
Customer Service Representative supporting daily store operations and exceptional customer service at H&S Energy. Responsible for cashiering and maintaining store presentation while fostering a welcoming environment.
Customer Service Representative supporting daily store operations at H&S Energy. Ensuring exceptional customer service, food quality, and store presentation in a fast - paced environment.
Customer Support Agent handling inquiries and support for LoadUp services. Responsible for resolving issues and ensuring a quality customer experience via multiple channels.
Meeting Support Specialist supporting NASA's Extravehicular Activity and Human Surface Mobility Program. Responsible for clear communication, task prioritization, and utilization of Microsoft Office Suite and SharePoint.
Customer Support Specialist handling Level 1 technical support and billing assistance at TeamViewer. Aiding clients in successful service delivery within a hybrid work environment.
Customer Service Specialist supporting aftermarket parts sales at Brentwood Polychem. Engaging with customers for inquiries and generating proposals based on their requests.
Customer Support position at VerbundVolksbank OWL assisting clients with digital services and inquiries. Requires commercial experience and a passion for customer interaction.