Telephony Systems Administrator overseeing daily operations of telephony systems for call center in Phoenix, AZ. Liaising with teams to ensure high service levels for customers.
About the role
- Enterprise Systems Administrator managing enterprise servers and cloud platforms at a global law firm. Responsible for monitoring, security, and support of systems to ensure optimal performance and stability.
Responsibilities
- responsible for the day-to-day management, monitoring, security, and support of the firm’s enterprise servers, applications, and cloud platforms
- ensures the stability, security, and optimal performance of all enterprise infrastructure, with a focus on Microsoft technologies
- proactively monitors system health, troubleshoots and resolves technical issues, investigates and remediates security incidents
- maintains the integrity of the server environment with regular security updates and patches
- manages, monitors, and supports Microsoft Windows operating systems, software applications, and related infrastructure services across the on-premises infrastructure and cloud platforms
- maintains regular server and application security updates and patches to mitigate vulnerabilities and enhance system performance
- monitors and analyzes performance, availability, and security alerts for servers, applications, and services
- conducts regular health and security checks on servers and related infrastructure services
- implements security best practices and recommendations
- configures and maintains security settings, access rights, and related controls
- administers and supports Microsoft System Center Configuration Manager (SCCM) infrastructure, Active Directory Domain Services, and Microsoft Entra ID
- administers and maintains monitoring with Microsoft System Center Operations Manager (SCOM) while integrating Azure Monitor and Log Analytics workspace
- provides Tier 3 technical support, root cause analysis, and guidance for IT infrastructure, application, and security and monitoring-related issues
- identifies and responds to security incidents and threats
- develops and maintains automation scripts to automate administrative and routine tasks
- supports project delivery and execution of tasks related to areas of team
- collaborates with information security and compliance teams to ensure compliance with industry standards
- stays current with emerging trends and best practices in infrastructure optimization and modernization, endpoint protection, identity management, cloud security, and AI model security
- maintains standard operating procedures and configuration documentation for infrastructure systems and processes
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent work experience
- 5+ years of professional experience managing medium-to-large enterprise Microsoft Windows environments, preferably in a law firm or professional services environment
- 5+ years of experience in systems administration, or similar technical roles
- Strong expertise in Microsoft Windows operating systems
- Good working knowledge of cloud platforms such as Microsoft Azure
- In-depth knowledge of AD DS, Entra ID, DFS, ADFS, and LDAP
- Strong understanding of identity and access management and role-based access control concepts
- Working knowledge of SQL, IIS and SharePoint troubleshooting
- Good working knowledge of identity federation and multifactor authentication management
- Solid understanding of authentication and authorization flows
- Solid working knowledge of basic networking concepts, including TCP/IP, DNS, and DHCP
- Strong knowledge in monitoring and security tooling, such as antivirus, endpoint protection, identity protection, data loss prevention, application-based firewalls, SIEM, etc.
- Solid understanding and familiarity with Linux and MacOS systems preferred
- Solid scripting skills in PowerShell; experience with other scripting/programming languages is preferred
- API programming skills are preferred
- Basic understanding of AI model infrastructure security is preferred
- Strong analytical, critical thinking, and problem-solving skills
- Ability to troubleshoot and resolve system, application, security, and performance issues
- Strong communication, interpersonal, and cross-functional collaboration skills
- Proven record of reliability and dependability
- Candidate must be a self-starter and independent, yet function as an integral part of a team
Benefits
- competitive compensation
- an excellent benefits package
- opportunity to work within an innovative and collaborative environment
- flexibility to work non-standard hours and participate in on-call rotation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Telephony Systems Administrator ensuring Call Center telephony systems operate smoothly. Providing technical support, managing integrations, and overseeing IVR functionality for optimal customer service.
System Administrator maintaining NFPA's Windows and Linux environments while managing Azure resources. Collaborating with development teams for CI/CD and DevOps integration efforts.
Systems Administrator to support CACI's Service Desk team, responsible for end - user applications and hardware/software troubleshooting. Covers a 24 - hour help desk, including evenings and weekends.
Senior Linux Systems Administrator at Boeing supporting ArgonST programs with Linux infrastructure. Involves technical leadership, DevSecOps principles, and collaboration with cross - functional teams.
Yardi Administrator managing the accounting and operations system for Housing Trust Group. Designing processes and training associates on the use of Yardi while ensuring system performance in Miami, FL.
Senior Systems Administrator optimizing Epic Systems within Northwest Permanente’s medical informatics department. Leading technical projects and collaborating with healthcare teams to enhance patient care.
Linux System Administrator managing Linux - based infrastructure for a successful travel marketplace in Turkey. Contributing to the optimization and performance of highly used systems.
Intermediate to Advanced level HPC Workload System Administrator at Leidos, supporting the DoD HPC Modernization Program. Engage in operations, testing, deployment, and administrative support for high performance computing environments.
Systems Administrator managing cloud technologies and IT operations at MRI Software. Collaborating on projects and maintaining system integrity while ensuring efficient IT services.