Customer Journey Manager focusing on technology and integration within Data team for Credit Cards Platform. Collaborating across functions to optimize customer journeys and improve their experience.
About the role
- Tech Manager overseeing external manufacturing technology solutions for GSK. Collaborating with teams to improve safety, service, cost, and quality KPIs through digital capability.
Responsibilities
- Collaborates & agrees with business leadership teams to priorities for key Tech projects & strategy for the business over multiple years.
- Benchmarking with other GSK sites and externally within the industry.
- Manages local Tech team & budget in the delivery of foundational & advanced & innovation projects relating to Tech to maximise value for the site working within agile, value driven methodology.
- Acts as site Tech subject matter expert (SME), maintaining & sharing deep domain Tech expertise & knowledge, facilitates input when appropriate from other internal & external subject matter experts.
- Champions Digital & Technology capability building across all site teams.
- Works with leadership teams to identify and resolve any capability gaps.
- Leads cross-functional teams at site to deliver value through Digital & Technology led projects.
- Builds internal & external collaboration with Tech vendors, external companies & other industry bodies in addition to collaborating with GSK functions in order to stay current with latest Tech & industry trends.
- Drives digital and technology operations to ensure site Tech remains secure & minimises vulnerability risks.
Requirements
- Bachelor’s degree or equivalent in a science, engineering, computing, or similar discipline
- Experience in delivering and operating complex digital capability with significant business change using Agile methodologies
- Managing diverse stakeholder groups aligning business outcomes to digital interventions
- Experience in leading the delivery and operation of digital capability within External Manufacturing & Supply Chain processes (within a regulated environment).
- Strong expertise in current Tech solutions available in the marketplace with understanding of digital and technology management systems.
- A proven ability to lead others to success in a line and matrix manner (with a wide range of skill sets – business, technical, project), combining strong goal on delivery, collaboration and teamwork
- Ability to shape best practices, develop capability across the site teams and champion the application of current & novel Digital & technology for problems solving & continuous improvement.
- Strong communication and influencing skills to work cross-functionally with a diverse team.
- Experience in delivering and operating Software as a Service Solutions with strong vendor and strategic partner management capabilities.
Benefits
- competitive salary
- an annual bonus based on company performance
- healthcare and wellbeing programmes
- pension plan membership
- shares and savings programme
- hybrid working model, empowering you to find the optimal balance between remote and in-office work.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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