Service Desk Analyst providing first line technical support for Capita customers. Log incidents and provide remote assistance while ensuring excellent customer service.
About the role
- Account Analyst in a business solutions hub responsible for financial reporting and client support. Conducts account reconciliations and regulatory compliance activities in a structured environment.
Responsibilities
- Perform accounting analysis and month-end close; prepare and deliver reports to clients.
- Maintain a positive work environment and keep the department and shared areas organized.
- Record accounting entries and post necessary adjustments.
- Reconcile all balance sheet and income statement accounts.
- Prepare accounting reports (Trial Balance, Balance Sheet, Income Statement / DRE, General Ledger, Journal, Statement of Changes in Equity / DMPL, Cash Flow Statement / DFC, and explanatory notes) related to the monthly close.
- File Daily Books with the Commercial Registries.
- Calculate and submit DARF for IOF on loans.
- Calculate and submit IRPJ and CSLL for clients under the Lucro Real (Real Profit) tax regime.
- Provide client support through available communication channels and systems.
- Send and monitor responses related to pending issues identified during reconciliations.
- Monitor updates to accounting standards.
- Provide guidance and oversight of work performed by assistants and clerks.
- SPED Contábil.
- SPED ECF.
- Use of AI tools.
Requirements
- High school diploma or Bachelor's degree.
- Proficiency with Microsoft Office (full Office suite).
- Knowledge of corporate and accounting legislation.
- Knowledge of Income Tax regulations.
- Experience with AI tools.
- Experience with the Domínio system.
Benefits
- Medical insurance
- Dental insurance
- Childcare assistance
- Education assistance
- Life insurance
- Meal allowance
- Fuel allowance
- Workplace exercise/stretching program
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