BI Support Analyst enhancing data strategies for CIGAM ERP, aiding clients in data analysis and inconsistencies.
About the role
- IT Support Technician providing assistance in user environments and promoting best practices. Join a service team focused on digital transformation in a supportive workplace culture.
Responsibilities
- Qualifier les demandes utilisateurs et assurer leur prise en charge
- Mettre à jour la documentation et les procédures internes
- Intervenir sur l’environnement utilisateur et assurer l’escalade si nécessaire
- Contribuer au transfert de compétences au sein de l’équipe
- Promouvoir les bonnes pratiques de sécurité informatique
Requirements
- Expérience en tant que Technicien support informatique N1 d'au moins un an
- Connaissances dans l’environnement Windows (7,8,10,11)
- Connaissance des Outils bureautiques
- Expérience avec Active Directory
- Connaissances en protocoles réseaux (LAN, WAN, WIFI)
- Connaissances sur les outils ITSM
Benefits
- Carte SWILE (Tickets Restaurant, transports et CE)
- Mutuelle Groupe
- Participation Groupe
- Accompagnement RH
- Suivi managérial de proximité (Méthode Agile)
- Événements entreprise : Afterworks, Tech Meetups, soirées d’intégration, events sportifs, soirées gaming…
Job title
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