Hybrid IT Support Analyst

at AC Disaster Consulting

• Job title: IT Support Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $30 - $35 per hour
• Degree requirement: High School Diploma
• Tech skills: Azure, Cyber Security, DNS, TCP/IP
• Location requirements: Hybrid, Denver, United States

About the role

• IT Support Analyst providing hands-on technical support while assisting with cybersecurity initiatives. Located in Denver, CO, supporting mission-critical technology systems and services.

Responsibilities

• Provide onsite IT support at the Denver office and travel to nearby locations (within approximately 50 miles) as needed.
• Troubleshoot and resolve hardware, software, and connectivity issues that cannot be addressed remotely.
• Diagnose and resolve network and WiFi issues impacting operations and service delivery.
• Support printer environments, including coordination and escalation with vendors (e.g., Xerox, Verizon).
• Assist with workstation setup, deployment, upgrades, and lifecycle management across ACDC and Bayaud.
• Ensure technology systems remain reliable, secure, and accessible for staff delivering mission-critical services.
• Coordinate with external vendors, ISPs, and service providers to resolve technical issues.
• Work independently onsite while effectively managing priorities across multiple locations.
• Support the implementation and ongoing maintenance of cybersecurity controls aligned with CMMC, NIST CSF
• Assist with cybersecurity documentation, audits, and evidence collection to support compliance readiness.
• Monitor and respond to endpoint security alerts using tools such as SentinelOne, including basic threat investigation and remediation.
• Help manage endpoint security, identity and access controls, and security monitoring tools.
• Identify and remediate basic security gaps in systems and processes to protect organizational and community data.
• Support validation that systems, controls, and documentation align with contractual and regulatory requirements.
• Help gather, organize, and maintain evidence for audits, assessments, and RFP responses.
• Contribute to security awareness initiatives and assist with training tracking.
• Collaborate with leadership and senior technical staff to confirm compliance posture for awarded and prospective work.

Requirements

• High school diploma or equivalent required.
• 4+ years of demonstrated experience in IT support, systems administration, or cybersecurity
• 4+ years documented understanding of Windows systems, workstations, and basic networking (TCP/IP, DNS, WiFi).
• 4+ years documented familiarity with cybersecurity frameworks like CMMC, NIST CSF
• CompTIA A+ Certification
• Associate’s or Bachelor’s degree in Information Technology, Cybersecurity, or a closely related field preferred.
• Certifications preferred: CompTIA Security+, Microsoft Azure Security Engineer (AZ-500), Microsoft Security Operations Analyst (SC-200)
• Must be 18 years of age or older.
• Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
• Must pass company and any applicable client background check and reference check upon offer of employment.

Benefits

• Medical, Vision, and Dental Insurance
• Short-Term Disability/Voluntary Long-Term Disability
• 401(k) Account with Company Match
• Paid-Time Off (PTO): Annual Leave and Sick Leave Accruals
• Paid Parental Leave
• Training and Professional Development Opportunities
• Wellness Benefits/Allowance
• Corporate Computer
• Time off to Volunteer
• Cell Phone Allowance