Intern supporting Consumer Banking operations at Webster Bank. Gain real - world experience while collaborating with professionals in a hybrid work environment.
About the role
- Strategy and Operations Analyst at TF Bank improving operational processes related to credit card products. Collaborating with the Country Manager in a hybrid role based in Málaga.
Responsibilities
- Map and document existing processes
- Identify inefficiencies and drive improvements
- Align process updates with central operations
- Analyze funnel metrics
- Review and refine email marketing campaigns
- Test new concepts and improve messaging tailored to local market requirements
- Analyze customer behaviors and KPIs related to customer support, pre-collection, and card usage
- Analyze credit card pre-collection data and customer inquiries to improve segmentation, tone of voice, and channel optimization
- Reduce customer friction and improve support processes
- Translate data insights into clear, actionable recommendations
- Support product launch planning
- Monitor launch execution
- Track early performance and optimize initiatives
Requirements
- 2–3 years of experience in strategy, operations, consulting, or analytics roles
- Strong analytical skills and enjoyment of working with data
- Hands-on execution mindset
- Strong communication skills
- Fluency in Spanish and English
- Interest in the financial industry
- Nice-to-Have: Banking or fintech experience
- Hands-on experience with SQL / analytics tools
- Additional languages such as Italian and/or German
Benefits
- High-impact collaboration in a highly international environment
- Opportunity to influence decision-making and strategy
- Ownership of strategic initiatives
- Private health insurance focused on employee wellbeing
- Meal vouchers and flexible compensation plan
- An international, professional, and collaborative work environment
- Office perks such as snacks and regular company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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