Marketing & Sales Operations Consultant role improving dealer marketing and sales capabilities at Caterpillar. Focus on customer experience and sales growth through strategic initiatives and process improvements.
About the role
- Operations Assistant providing essential operational support to finance, sales, and customer service for a travel solutions company. Requires a detail-oriented and organized individual.
Responsibilities
- Provide operational support to departments such as finance, sales and customer service by managing administrative tasks, coordinating workflows and ensuring work is completed accurately and on time.
- Serve as a liaison between departments, helping to resolve issues, improve communication and support smooth collaboration.
- Assist with financial administration, including processing invoices, reconciling accounts and managing expense reports.
- Upload virtual cards as needed and handle the related administrative responsibilities that support payment processes.
- Maintain accurate records and documentation while ensuring compliance with company policies.
- Respond to stakeholder requests and inquiries professionally and promptly while delivering excellent service.
- Support special projects and broader company initiatives when required.
- Manage multiple priorities and deadlines in a fast-moving environment.
- Identify areas where processes can be improved and help to implement more efficient ways of working.
- Provide seamless after-hours support for land arrangements.
- Provide seamless support for emergency travel (land only).
- Assist in resolving booking issues and coordinating with suppliers as needed.
- Assist with booking follow-ups and reconfirmations.
- Support the processing of bookings, including handling manual tasks when required.
- Coordinate supplier and transfer information to ensure accurate and timely updates.
- Handle supplier communication for special requests and booking amendments
Requirements
- Bachelor’s degree or equivalent experience in Business Administration, Finance or a related field.
- Previous experience in an travel consultant or administrative or operations support role is preferred.
- Strong attention to detail and accuracy, with the ability to maintain high standards across multiple tasks.
- Excellent organizational and time-management skills.
- Strong communication and interpersonal skills, with the ability to work well with people at all levels.
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Outlook.
- Ability to work independently with minimal supervision, as well as collaboratively within a team.
- Comfortable working in a fast-paced environment with a positive, adaptable attitude.
- Experience in the travel industry is an advantage
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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