Hybrid Operations Assistant

at ARVO

• Job title: Operations Assistant
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Stellenbosch, South Africa

About the role

• Operations Assistant providing essential operational support to finance, sales, and customer service for a travel solutions company. Requires a detail-oriented and organized individual.

Responsibilities

• Provide operational support to departments such as finance, sales and customer service by managing administrative tasks, coordinating workflows and ensuring work is completed accurately and on time.
• Serve as a liaison between departments, helping to resolve issues, improve communication and support smooth collaboration.
• Assist with financial administration, including processing invoices, reconciling accounts and managing expense reports.
• Upload virtual cards as needed and handle the related administrative responsibilities that support payment processes.
• Maintain accurate records and documentation while ensuring compliance with company policies.
• Respond to stakeholder requests and inquiries professionally and promptly while delivering excellent service.
• Support special projects and broader company initiatives when required.
• Manage multiple priorities and deadlines in a fast-moving environment.
• Identify areas where processes can be improved and help to implement more efficient ways of working.
• Provide seamless after-hours support for land arrangements.
• Provide seamless support for emergency travel (land only).
• Assist in resolving booking issues and coordinating with suppliers as needed.
• Assist with booking follow-ups and reconfirmations.
• Support the processing of bookings, including handling manual tasks when required.
• Coordinate supplier and transfer information to ensure accurate and timely updates.
• Handle supplier communication for special requests and booking amendments

Requirements

• Bachelor’s degree or equivalent experience in Business Administration, Finance or a related field.
• Previous experience in an travel consultant or administrative or operations support role is preferred.
• Strong attention to detail and accuracy, with the ability to maintain high standards across multiple tasks.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills, with the ability to work well with people at all levels.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• Ability to work independently with minimal supervision, as well as collaboratively within a team.
• Comfortable working in a fast-paced environment with a positive, adaptable attitude.
• Experience in the travel industry is an advantage