Regional Commercial Operations Manager supporting BurdaLuxury’s operational frameworks across Asia. Ensuring pricing and proposals are applied consistently across markets.
About the role
- Operations Manager leading and inspiring a team of pet stylists at Barkbus. Managing grooming operations and enhancing service quality for pet health & wellness startup.
Responsibilities
- Oversee operations and drive performance across our two Phoenix hubs by leading, supporting, and growing a high performing team of up to ~40 pet stylists.
- Drive safety, efficiency, and effectiveness in all aspects of grooming operations, including mobile services, hub operations, and inventory management.
- Directly manage and develop a Grooming Operations Coordinator (GOC), who supports the GOM on day-to-day operational execution, scheduling and routing, and groomer development, while building the skills and capabilities required to grow into a Grooming Operations Manager role.
- Accountable for team performance, including but not limited to attendance, productivity, rebooking, quality and customer experience.
- Own the territory P&L, balancing revenue growth, labor efficiency, and operating costs to drive sustainable, profitable performance.
- Act as the primary point of contact for day-to-day service,scheduling, and operational escalations to ensure the customer experience is always world-class
- Oversee fleet readiness for the territory in partnership with Fleet Managers, ensuring grooming vans are maintained, serviced, and available to support daily schedules and business needs.
- Own customer experience for the territory and work directly with pet parents to ensure the quality of service is as expected.
- Prioritize ongoing training, development, and engagement for Pet Stylists and operational support staff.
- Embody the Barkbus core values and ensure Pet Stylist and GOC accountability to those standards.
- Develop and maintain strong, productive relationships with internal cross-functional partners including Customer Operations, Fleet Operations, Learning and Development, People Operations, and Leadership.
- Lead operational execution at scale, balancing hands-on leadership with strategic oversight as the territory grows.
- Other engaging ad-hoc duties and projects may be assigned.
Requirements
- Must be both a people and dog lover!
- Minimum 5 years of experience leading teams with at least 2 years leading teams of 20+ employees.
- Experience working in a dynamic and fast-paced startup environment.
- Experience with performance management of employees.
- Business acumen, knowledge of managing P&L, and business growth
- Ability to quickly learn and become proficient with company tech systems.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to adapt to the needs of a changing and growing organization.
- Pet or mobile service-related experience is a plus.
Benefits
- Annual bonus target of 10% base salary.
- Stock options upon required tenure.
- Comprehensive medical, dental, and vision insurance.
- Retirement Savings Plan to support your future.
- Pet Insurance to keep your furry friends healthy.
- Monthly cell phone stipend to stay connected.
- ClassPass membership to support your fitness and wellness goals.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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