Operations Manager driving strategic operational delivery for DNV Business Assurance in the Netherlands. Overseeing performance management and team development across multiple sectors.
Responsibilities
Operational strategy. Align local operations with global objectives and contribute to the Annual Operating Plan. Drive initiatives that support strategic and operational excellence.
Performance management. Take ownership of KPIs and targets. Monitor forecasts, lead business reviews, and implement actions to secure delivery commitments and continuous improvement.
Service delivery improvement. Simplify processes, share best practices, and enhance efficiency across all operational functions in close collaboration with the global unit. Promote a culture of innovation and customer focus.
Leadership and team development. Coach and support your team, foster engagement, and create a high-performance culture. Role-model DNV’s leadership principles and empower team members to grow and succeed.
Resource and tool management. Recruit and coordinate subcontractors, optimize the use of CRM/ERP systems, and ensure accurate data handling to enable transparency and informed decision-making.
Financial collaboration. Work closely with Business Controlling to manage costs, improve profitability, and achieve EBITA targets. Provide data-driven insights to support operational planning and decision-making.
Health, Safety & Environment. (HSE) Embed a safety-first culture across all activities. Ensure compliance with HSE standards and promote proactive risk management for internal teams and subcontractors.
Compliance and accreditation. Uphold accreditation requirements and ensure auditor qualifications meet global standards. Maintain strict adherence to internal and external compliance frameworks to mitigate operational risks.
Requirements
You are an experienced operational leader with a proven track record in assurance, certification, professional services, or a similarly complex, service-driven environment.
You are comfortable balancing strategic direction with hands-on execution and delivering results at scale.
You bring strong expertise in resource planning, KPI management, and operational performance improvement, ensuring efficiency without compromising quality or compliance.
You have experience leading leaders and know how to build, coach, and sustain high-performing management teams.
You are digitally and data-savvy, with hands-on experience using CRM/ERP systems and operational dashboards to drive transparency and informed decision-making.
You have a strong quality and compliance mindset and understand the importance of accreditation, integrity, and risk management in regulated environments.
You communicate clearly and credibly in Dutch and English, and you can engage and influence stakeholders at all levels, from operational teams to senior leadership and global counterparts.
Benefits
A meaningful role with an impact on trust, safety, and sustainability.
Opportunities for learning and development through global programs and mentoring.
A collaborative and inclusive culture where diverse perspectives are valued.
Flexible working arrangements and autonomy in how you deliver results.
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