Operations Manager overseeing daily operations and promoting safety standards at Cowan Systems. Collaborating with Fleet Management and ensuring operational compliance in Lake City, FL.
About the role
- Operations Manager driving strategic operational delivery for DNV Business Assurance in the Netherlands. Overseeing performance management and team development across multiple sectors.
Responsibilities
- Operational strategy. Align local operations with global objectives and contribute to the Annual Operating Plan. Drive initiatives that support strategic and operational excellence.
- Performance management. Take ownership of KPIs and targets. Monitor forecasts, lead business reviews, and implement actions to secure delivery commitments and continuous improvement.
- Service delivery improvement. Simplify processes, share best practices, and enhance efficiency across all operational functions in close collaboration with the global unit. Promote a culture of innovation and customer focus.
- Leadership and team development. Coach and support your team, foster engagement, and create a high-performance culture. Role-model DNV’s leadership principles and empower team members to grow and succeed.
- Resource and tool management. Recruit and coordinate subcontractors, optimize the use of CRM/ERP systems, and ensure accurate data handling to enable transparency and informed decision-making.
- Financial collaboration. Work closely with Business Controlling to manage costs, improve profitability, and achieve EBITA targets. Provide data-driven insights to support operational planning and decision-making.
- Health, Safety & Environment. (HSE) Embed a safety-first culture across all activities. Ensure compliance with HSE standards and promote proactive risk management for internal teams and subcontractors.
- Compliance and accreditation. Uphold accreditation requirements and ensure auditor qualifications meet global standards. Maintain strict adherence to internal and external compliance frameworks to mitigate operational risks.
Requirements
- You are an experienced operational leader with a proven track record in assurance, certification, professional services, or a similarly complex, service-driven environment.
- You are comfortable balancing strategic direction with hands-on execution and delivering results at scale.
- You bring strong expertise in resource planning, KPI management, and operational performance improvement, ensuring efficiency without compromising quality or compliance.
- You have experience leading leaders and know how to build, coach, and sustain high-performing management teams.
- You are digitally and data-savvy, with hands-on experience using CRM/ERP systems and operational dashboards to drive transparency and informed decision-making.
- You have a strong quality and compliance mindset and understand the importance of accreditation, integrity, and risk management in regulated environments.
- You communicate clearly and credibly in Dutch and English, and you can engage and influence stakeholders at all levels, from operational teams to senior leadership and global counterparts.
Benefits
- A meaningful role with an impact on trust, safety, and sustainability.
- Opportunities for learning and development through global programs and mentoring.
- A collaborative and inclusive culture where diverse perspectives are valued.
- Flexible working arrangements and autonomy in how you deliver results.
- Competitive compensation and benefits package.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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