Client Success Manager responsible for ensuring client satisfaction and driving solution adoption for a strategic FIS client in wealth management. Leading executive communications and cross - functional collaboration.
GC
Hybrid Global Customer Success Sales Manager
Posted last week
About the role
- Global Customer Success Sales Manager driving growth within existing customer base in renewable energy. Establishing Customer Success function and expanding value through hardware and software solutions.
Responsibilities
- Own and drive cross-sell and up-sell opportunities across the existing customer base, expanding customer value through our hardware and software portfolio;
- Identify relevant growth opportunities using customer data, usage patterns, and life cycle signals;
- Build, manage, and forecast the pipeline of value driven opportunities within the current customer base;
- Drive the establishment of our Customer Success function by building it from the ground up, structuring workflows, implementing process‑driven ways of working, and leveraging systems to maximize customer value and operational efficiency;
- Qualify opportunities and lead or coordinate commercial follow-up in partnership with Sales and Customer Support;
- Contribute to Net Revenue Retention (NRR) and expansion revenue targets by helping customers leverage additional solutions;
- Define, implement and maintain playbooks and guidelines that empower the Customer Support team to identify opportunities where additional solutions can meaningfully improve customer outcomes;
- Train, mentor, and inspire the Customer Support team to recognize customer needs, buy signals, and position complementary solutions as value enhancers;
- Act as a trusted advisor to customers, providing guidance on best practices, solution adoption, and strategic growth opportunities;
- Monitor the health and performance of installed equipment, ensuring customers derive maximum value and uptime from their assets;
- Drive customer advocacy and long-term loyalty through proactive engagement and tailored solution recommendations.
Requirements
- Bachelor’s degree or higher, preferably in a technical field such as Engineering;
- Minimum 5 years of experience in Customer Success, Account Management, or consultative B2B sales, ideally within the energy, renewable energy, or technology sectors;
- Proven track record of driving cross-sell and up-sell growth within an existing customer base;
- Experience collaborating with commercial, product, and customer support teams to deliver customer-focused solutions;
- Demonstrated experience in change management, including fostering and embedding a commercially oriented mindset within teams through training and coaching;
- Experience working with CRM and subscription-based revenue models; familiarity with Salesforce or ARR (Annual Recurring Revenue) environments is strongly preferred;
- Fluency in written and spoken English and Spanish.
Benefits
- Great atmosphere of working together with professionals and some of the most engaged and knowledgeable people in the industry,
- Receive guidance from colleagues through coaching, mentoring and participating in international networks,
- Advance your professional skills and technical expertise, through individual competence development plans and tailored training,
- Be part of a world growing and renowned organization with origins dating back to 1864.
- Other than you can expect:
- Medical Scheme,
- Commuting Allowance,
- Life Insurance,
- Pension Plan,
- Kindergarten Allowance,
- 40 hours per week with a flexible schedule,
- Home working allowance (up to 2 days per week),
- 23 days of annual leave,
- Employee Referral scheme.**
Job title
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