Customer Service Consultant role within Vivo's Engineering and Customer Service team analyzing operational indicators. Responsible for improving telecom service delivery and processes.
About the role
- Client Service Specialist overseeing projects from contract to accounts receivable for certification. Ensuring high-quality customer service and timely audit and certificate delivery.
Responsibilities
- Oversight of client projects from contract signature to accounts receivable
- Responsible for providing a high level of customer service
- Coordinate audit planning efforts between the auditor and client, ensuring audit timing windows are maintained
- Oversee Internal coordination and project outcome; effectively and efficiently processes internal and external request associated with the client
- Communicates directly with the client and works to find solutions for the client
- Ensure quality of data and timelines meet requirements in accordance with scheme and DNV’s ICP and internal KPI’s
- Review audit data and update multi system database to account for the changes impacting the clients’ certifications
- Consistently meet key metrics - KPI’s related to scheduling and planning, response time internally and externally, and Reports
- Interacts with other departments including Sales, Technical, and auditors to ensure a superior customer experience
- Ensure on-time certificate delivery
- Supports with invoicing and collections process as required
Requirements
- Minimum of 3 years customer service with at least 1 year of experience working with ISO 9001, ISO 14001, and/or ISO 45001
- Bachelor's degree in a relevant field
- Proficient at Microsoft Office
- Ability to work in a fast-paced environment and handle multiple competing tasks and demands
- Strong written and verbal English communication skills
- We conduct pre-employment background screening
- **What is Preferred**
- Ability to read/interpret audit protocols and work instructions
- Good interpersonal, communication and internal and external stakeholder management skills with ability to drive and achieve results in an independent manner through functions, geographies and stakeholders
Benefits
- Generous paid time off (vacation, sick days, company holidays, personal days)
- Medical, Dental, and Vision benefit plans available to all employees
- Special programs – Employee Assistance Program and accident and critical illness options for you and your family
- Workplace strategies for mental help resources available to all employees
- Registered Retirement Savings Plan (RRSP) with company match
- Company provided life insurance, short-term, and long-term disability benefits
- Education Assistance Program
- Flexible work schedule with hybrid opportunities
- Consumer discounts and rewards through our BenefitsHub
- Advancement opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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