Junior Digital Account Manager supporting healthcare professionals through digital channels. Building relationships and documenting interactions while collaborating with sales and marketing teams.
About the role
- Data-driven Account Manager responsible for enhancing customer satisfaction and supplier engagement. Focused on online booking services for telco partner in Athens, Greece.
Responsibilities
- **Act as the main point of contact for our telco strategic partner**, managing the performance and development of its online booking for services ecosystem.
- Collaborate closely with the Growth team to **effectively manage relationships between customers and suppliers**, demonstrating strong communication, negotiation, and relationship-building skills
- **Align customer needs with supplier offerings** by maintaining a delicate balance between both sides, ensuring customer satisfaction while supporting suppliers in expanding through the growing digital demand for their services
- **Monitoring suppliers’ strategic KPIs**. Actively listening to their needs and propositions. Realigning them to customers’ high standard commitment
- **Identifying issues at an early stage**, providing and implementing sound and tailormade solutions via using a mix of proactive and reactive actions in line with the team goals and objectives
- **Detect and communicate critical supply gaps**, while anticipating and managing operational and tactical risks
- **Leverage data to make informed, strategic decisions**, transforming insights into impactful actions
- **Responsible to set the monthly sales targets** and co-ordinate the sales team accordingly
- **Working closely with the Marketing and Product teams**
Requirements
- Bachelor’s degree in Business, Operations Management, Engineering or similar fields
- Proven **work experience 3 - 5 years as Account Manager / Operation Specialist **or similar roles
- Proficiency in Google Suite or Microsoft Office Suite
- Usage and knowledge of Data Studio, or relevant tools
- Excellent **communication and outstanding organizational skills**
- Basic understanding of **Agile project management** methodologies
- **Team player** willing to foster team collaboration and growth of team members
- Military obligations fulfilled where applicable
Benefits
- We offer a unique blend of past experience, reputable clients, willingness to make the world better, and an amazing working environment, as well as: **- A competitive salary package matching candidate’s skills and experience
- Career development opportunities and budget for professional growth
- Flexibility in remote working (a mix of remote and on-site schedule)
- Benefits including private health insurance**
Job title
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Not specified
Degree requirement
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