Hybrid Account Manager

at Grapevine Digital SA

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Athens, Greece

About the role

• Data-driven Account Manager responsible for enhancing customer satisfaction and supplier engagement. Focused on online booking services for telco partner in Athens, Greece.

Responsibilities

• **Act as the main point of contact for our telco strategic partner**, managing the performance and development of its online booking for services ecosystem.
• Collaborate closely with the Growth team to **effectively manage relationships between customers and suppliers**, demonstrating strong communication, negotiation, and relationship-building skills
• **Align customer needs with supplier offerings** by maintaining a delicate balance between both sides, ensuring customer satisfaction while supporting suppliers in expanding through the growing digital demand for their services
• **Monitoring suppliers’ strategic KPIs**. Actively listening to their needs and propositions. Realigning them to customers’ high standard commitment
• **Identifying issues at an early stage**, providing and implementing sound and tailormade solutions via using a mix of proactive and reactive actions in line with the team goals and objectives
• **Detect and communicate critical supply gaps**, while anticipating and managing operational and tactical risks
• **Leverage data to make informed, strategic decisions**, transforming insights into impactful actions
• **Responsible to set the monthly sales targets** and co-ordinate the sales team accordingly
• **Working closely with the Marketing and Product teams**

Requirements

• Bachelor’s degree in Business, Operations Management, Engineering or similar fields
• Proven **work experience 3 - 5 years as Account Manager / Operation Specialist **or similar roles
• Proficiency in Google Suite or Microsoft Office Suite
• Usage and knowledge of Data Studio, or relevant tools
• Excellent **communication and outstanding organizational skills**
• Basic understanding of **Agile project management** methodologies
• **Team player** willing to foster team collaboration and growth of team members
• Military obligations fulfilled where applicable

Benefits

• We offer a unique blend of past experience, reputable clients, willingness to make the world better, and an amazing working environment, as well as: **- A competitive salary package matching candidate’s skills and experience
• Career development opportunities and budget for professional growth
• Flexibility in remote working (a mix of remote and on-site schedule)
• Benefits including private health insurance**