Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
GC
Hybrid Customer Care and BackOffice Analyst
Posted 2 months ago
About the role
- Customer Care and BackOffice Analyst managing post-sales operations and legal claims in the automotive sector. Enhancing customer service through effective communication and support processes.
Responsibilities
- Manage post-sales operations with dealerships, including conflict resolution, coordination of goodwill gestures, and direct customer support.
- Support dealerships in the use of internal platforms such as Trevor, WINGS-O, and other systems.
- Handle customer claims submitted through SERNAC, from case retrieval to drafting and submitting the formal response.
- Prepare and track customer-requested certificates in coordination with dealerships and internal departments.
- Support legal processes by gathering background information, sending documentation to external law firms, and tracking case progress.
- Coordinate Roadside Assistance (Auxilia) services and manage associated inquiries.
- Provide cross-functional support to Customer Care, including payment processing, special cases (buyback, goodwill), and backup to the coordinator.
Requirements
- Previous experience in the automotive industry
- Bachelor’s degree in Engineering (Industrial, Automotive, Mechanical), Business Administration, International Trade, or related fields
- Intermediate to advanced English level
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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