Customer Service Domestic Sales Specialist at Bremer & Leguil handling customer communication and data management. Collaborating on projects with a focus on customer service in a dynamic company.
About the role
- Customer Care and BackOffice Analyst managing post-sales operations and legal claims in the automotive sector. Enhancing customer service through effective communication and support processes.
Responsibilities
- Manage post-sales operations with dealerships, including conflict resolution, coordination of goodwill gestures, and direct customer support.
- Support dealerships in the use of internal platforms such as Trevor, WINGS-O, and other systems.
- Handle customer claims submitted through SERNAC, from case retrieval to drafting and submitting the formal response.
- Prepare and track customer-requested certificates in coordination with dealerships and internal departments.
- Support legal processes by gathering background information, sending documentation to external law firms, and tracking case progress.
- Coordinate Roadside Assistance (Auxilia) services and manage associated inquiries.
- Provide cross-functional support to Customer Care, including payment processing, special cases (buyback, goodwill), and backup to the coordinator.
Requirements
- Previous experience in the automotive industry
- Bachelor’s degree in Engineering (Industrial, Automotive, Mechanical), Business Administration, International Trade, or related fields
- Intermediate to advanced English level
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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