After Sales Performance Consultant responsible for improving dealership performance and customer satisfaction. Delivering consulting and implementing measurable improvement plans in service operations.
Responsibilities
Deliver hands-on After Sales consulting within dealerships
Analyze dealership operations to identify root causes
Develop, implement, and track clear action plans
Achieve buy-in from dealership leadership
Drive implementation of service processes to improve customer retention and loyalty
Support Audi Genuine Parts performance
Requirements
10+ years of dealership experience
Previous Service Manager or Parts Manager experience
Strong DMS proficiency
Strong understanding of dealer service and parts department processes
Retail automotive or customer care experience required
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