Associate Customer Care Representative managing customer inquiries and purchase orders. Opportunity for growth in a dynamic team within the chemical industry.
About the role
- Customer Expert providing high-quality customer support in Italian for a global brand based in Athens. Work remotely or onsite in a vibrant city.
Responsibilities
- Gestire richieste dei clienti via telefono, e-mail e chat in italiano
- Fornire assistenza chiara, empatica e professionale
- Risolvere problemi tecnici o di account di base
- Inoltrare i casi complessi ai reparti competenti
- Mantenere registri accurati e organizzati nei sistemi CRM
Requirements
- Italiano (madrelingua o fluente)
- Inglese (almeno livello B2)
Benefits
- Contratto a tempo pieno con stipendio competitivo (in base a esperienza e profilo)
- Bonus mensile fino al 10% in base alle prestazioni
- Supplementi legali: Ore notturne (22:00-06:00): +25% sulla retribuzione oraria base
- Domeniche e festivi (quando inclusi nel turno): +75% sulla retribuzione oraria base
- 13ª e 14ª mensilità pagate annualmente
- Pacchetto di trasferimento (per candidati residenti nell'UE): Biglietto aereo per la Grecia
- 2 settimane di alloggio in hotel all'arrivo
- Servizio di prelievo in aeroporto per un arrivo senza stress
- Spese di agenzia immobiliare coperte
- Supporto di agenti immobiliari di fiducia per trovare una casa adatta e conveniente
- Formazione retribuita con trainer certificati (non è richiesta esperienza pregressa)
- Corsi di lingua greca online gratuiti
- Assicurazione sanitaria e sconti extra per i dipendenti
- Ufficio moderno con aree lounge e ambiente multiculturale (se onsite)
- Opportunità reali di crescita professionale e promozioni interne
- Eventi aziendali, attività di team building e iniziative sociali
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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