Hybrid Staff Product Manager, Consumer Card

at GoodLeap

• Job title: Staff Product Manager, Consumer Card
• Job type: Full Time
• Experience level: Lead
• Salary: $185,000 - $210,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Francisco, United States

About the role

• Staff Product Manager for GoodLeap's newly launched consumer card program. Coordinating across teams to ensure successful rollout and customer satisfaction in sustainable finance.

Responsibilities

• Take ownership of GoodLeap’s card product at launch and drive its success in market — ensuring the product is performing, customers are activating, and issues are identified and resolved quickly.
• Lead the phased rollout strategy for the card product, expanding access to more customers over time in a deliberate and operationally sound way.
• Define what success looks like for the product at each stage of growth; establish the KPIs, health metrics, and customer experience benchmarks that guide decision-making as the product scales.
• Identify and address early friction points in the customer experience — from application through activation and ongoing card use — coordinating across teams to resolve them rapidly.
• Own and maintain the post-launch product roadmap for GoodLeap’s card product, balancing near-term operational needs with longer-term product vision and growth opportunities.
• Collaborate closely with product teams across GoodLeap — including Payments, B2B, Homeowner, Servicing, and Platform teams to align on shared systems, APIs, and product surfaces needed to deliver on the card product roadmap and support scaled rollout.
• Partner with Operations to ensure that there are the right operational processes in place to support the product needs as it scales.
• Manage relationships with the card product’s external vendor ecosystem — spanning multiple third-party partners across areas such as card issuing, underwriting, fraud, and servicing — ensuring vendors are performing to expectations and that their roadmaps align with product needs.

Requirements

• 7+ years of product management experience, including senior or staff-level ownership with a proven track record of successfully scaling credit card programs
• Demonstrated experience owning a product in its early growth and scaled rollout phases —driving adoption, improving the customer experience based on live data, and expanding availability to new customer segments.
• Familiarity with credit card product mechanics — including underwriting, credit structures, and card network relationships — is required; experience in consumer lending or home finance is a plus.
• Experience with fraud and risk prevention and management is preferred
• Proven ability to collaborate across multiple product and engineering teams without direct reporting authority; skilled at building alignment and keeping delivery on track in complex, matrixed organizations.
• Strong product roadmap and prioritization skills; able to balance near-term product health and operational needs with longer-term growth opportunities and communicate trade-offs clearly to stakeholders.
• Data-driven approach to product decisions; experience defining and monitoring KPIs, interpreting product analytics, and translating data into roadmap actions.
• Entrepreneurial mindset with a high tolerance for ambiguity; energized by the challenge of making a newly launched product work at scale and motivated by measurable customer and business outcomes.
• Experience managing third-party vendor relationships in a fintech or financial services context; comfortable holding vendors accountable to SLAs, evaluating performance, and coordinating vendor roadmaps alongside internal product planning.
• Experience navigating regulatory requirements in consumer lending or card products (e.g., TILA, ECOA, UDAAP, card network compliance) is a plus.

Benefits

• In addition to the above salary, this role may be eligible for a bonus and equity.