Catalant helps companies get from strategy to execution faster with on-demand access to expertise.
More than 30% of the Fortune 100 — and hundreds of other leading companies — trust our Expert Marketplace to find the right people at the right time to execute strategic work.With flexible access to more than 75,000 elite independent consultants and 1,000 firms, businesses use Catalant to overcome capability and capacity gaps, variabilize workforce costs, and engage external talent faster and at lower cost than with traditional consulting firms.Catalant is headquartered in Boston, Massachusetts, and serves customers around the world.
Visit us at www.GoCatalant.com.

Catalant Technologies

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customer-support

Catalant helps companies get from strategy to execution faster with on-demand access to expertise. More than 30% of the Fortune 100 — and hundreds of other leading companies — trust our Expert Marketplace to find the right people at the right time to execute strategic work.With flexible access to more than 75,000 elite independent consultants and 1,000 firms, businesses use Catalant to overcome capability and capacity gaps, variabilize workforce costs, and engage external talent faster and at lower cost than with traditional consulting firms.Catalant is headquartered in Boston, Massachusetts, and serves customers around the world. Visit us at www.GoCatalant.com.

• Effectively resolve customer (both Experts and clients) queries in a considerate, accurate, and timely manner.
• Triage incoming requests and spot trends in customer issues to flag for the wider team, including Product, Legal, and Finance.
• Provide targeted customer support at pivotal points in the Expert customer life cycle, leveraging thoughtful, personalized communication through email and live phone calls.
• Partner with leadership to spearhead cross-functional workstreams, embedding Customer Support as a critical component of the Catalant go-to-market strategy, and helping the function scale and mature with Catalant’s business.
• Identify and implement support process improvements throughout the support request life cycle.
• Develop a deep understanding of Catalant’s product offering to anticipate customer needs and problems before they surface.
• Proactively surface customer feedback and highlight improvement opportunities to inform Product, Marketing, and Customer Experience initiatives.
• Identify, reproduce, and document bugs for our Product and Engineering teams.
• Review and evaluate newly signed-up experts to determine readiness and fit for the Catalant marketplace.
• Establish trust-based relationships with newly signed-up & established experts to coach them on competitively marketing their experience.
• Provide ongoing advisory services to experts on an as-needed, as-requested basis.
• Help create content and communications for helping our Experts stay informed, navigate, and succeed on the platform.
• Support Catalant team members in identifying and recommending the best possible candidates for marketplace opportunities.
• Develop a deep understanding of the independent consulting business model and anticipate market needs and product opportunities before they surface.
• Work with Expert Operations leadership to support various cross-functional, strategic projects and tactics to drive company goals

Customer Support Operations Associate

client-partner

• Act as a Strategic Advisor: Serve as a trusted partner to senior leaders at Private Equity firms and their portfolio companies, understanding their unique investment theses, value creation plans, and operational priorities.
• Drive Executive Engagement: Cultivate strong relationships with key stakeholders including Deal Partners, Operating Partners, and C-level executives across functions such as Strategy, Operations, Technology, and Procurement.
• Design High-Impact Solutions: Build tailored consulting and expert talent solutions that address the most pressing challenges facing PE clients and portcos — from diligence to post-acquisition transformation.
• Own the Full Sales Cycle: Lead all phases of the engagement, from proactive opportunity identification and consultative selling to negotiation, onboarding, and expansion.
• Leverage Deep Internal Expertise: Collaborate closely with Catalant’s expert network and internal teams to ensure clients receive best-in-class talent, thought partnership, and outcomes.
• Manage Complex Stakeholder Networks: Develop and execute account plans that align Catalant’s capabilities with client priorities and evolve over time to drive growth and retention.
• Track and Extend Value: Monitor ongoing engagements, ensure satisfaction, and uncover opportunities for additional value through project extensions and adjacent use cases.

Senior Client Partner – Private Equity

Senior Client Partner driving growth and partnerships within the Private Equity vertical at Catalant. Managing a portfolio of top-tier Private Equity firms and their portfolio companies.

director

• Own the end-to-end sales strategy for an assigned industry vertical, including segmentation, target account planning, and pipeline development.
• Position Catalant as a disruptive competitor to large consulting firms by emphasizing agility, cost-efficiency, and access to top independent talent.
• Partner with Catalant’s product, marketing, and expert network teams to tailor offerings to industry-specific client needs.
• Lead, coach, and scale a team of Sales Directors, Client Partners and Associates focused on enterprise accounts in the vertical.
• Establish and drive aggressive revenue targets, capturing wallet share from Fortune 1000 clients typically served by MBB and Big 4 firms.
• Guide strategic pursuits, RFP responses, and proposal development, ensuring competitive differentiation.
• Build C-suite and senior executive relationships across target accounts to influence strategy and drive adoption of Catalant’s model.
• Act as an industry thought leader, representing Catalant at conferences, client forums, and sector-specific events.
• Ensure delivery excellence and account growth.
• Recruit, mentor, and retain top sales talent with consulting or enterprise services backgrounds.
• Create a culture of performance, accountability, and consultative selling.
• Provide coaching and enablement to help the team position Catalant against entrenched consulting incumbents.
• Own vertical P&L accountability, including pipeline management, forecasting accuracy, and quarterly business reviews with the executive team.
• Use data to drive decision-making and optimize sales productivity across the vertical.

Managing Director, Consumer

Managing Director leading the Consumer Client Community at Catalant Technologies, focusing on strategy and business development in the Consumer/CPG industry.

• Own the end-to-end sales strategy for an assigned industry vertical, including segmentation, target account planning, and pipeline development.
• Position Catalant as a disruptive competitor to large consulting firms by emphasizing agility, cost-efficiency, and access to top independent talent.
• Partner with Catalant’s product, marketing, and expert network teams to tailor offerings to industry-specific client needs.
• Lead, coach, and scale a team of Sales Directors, Client Partners and Associates focused on enterprise accounts in the vertical.
• Establish and drive aggressive revenue targets, capturing wallet share from Fortune 1000 clients typically served by MBB and Big 4 firms.
• Guide strategic pursuits, RFP responses, and proposal development, ensuring competitive differentiation.
• Build C-suite and senior executive relationships across target accounts to influence strategy and drive adoption of Catalant’s model.
• Act as an industry thought leader, representing Catalant at conferences, client forums, and sector-specific events.
• Ensure delivery excellence and account growth.
• Recruit, mentor, and retain top sales talent with consulting or enterprise services backgrounds.
• Create a culture of performance, accountability, and consultative selling.
• Own vertical P&L accountability, including pipeline management, forecasting accuracy, and quarterly business reviews with the executive team.

Catalant Technologies

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