Technical Operations Manager for a leading audio streaming service. Focused on scaling creator support model and managing payment inquiries.
About the role
- Technical Program Manager overseeing tech standardization and reusable services for GM Financial's architecture. Driving strategic technology initiatives and collaborating across teams in a hybrid work environment.
Responsibilities
- Communicate up and down the stack, interacting with executives, engineers and architects, business groups and shared services
- Lead the tech standardization efforts to streamline technology and tools needed to support business need
- Support building the reusable services backlog and help to execute development activities
- Build and develop effective relationships with different product teams to find opportunities for reuse and promote usage of reusable services
- Create an effective lifecycle process for enterprise reusable services and tech standards and think out of the box to deliver more with less resources
- Help document and conduct presentations for technical, business and leadership audiences to promote reusable services and enforce tech standards
- Lead the enterprise reusable services group planning activities across goals, KRs, KPIs etc.
- Assist with change management activities for the team and beyond
- Help design and implement workflows and other automations using low-code tools
- Champion the financials of the tech standards & reusable team, yearly budget, and ongoing financial planning
- Foster a culture of continuous improvement by identifying opportunities for process enhancements and driving operational efficiency within the program
Requirements
- Experience in managing software development teams using a variety of programming languages and technologies
- Excellent communication, presentation and interpersonal skills to collaborate with different levels of hierarchy
- Strong understanding of software development practices and architecture patterns & principles
- Solid 10+ years of background in application development using Java/.Net as a developer/technical lead or architect
- Experience in managing teams/programs utilizing microservices and event driven architecture
- Strong experience in managing REST API development and onboarding different consumers internally and external
- Substantial experience with cloud-related concepts & technologies, preferably Azure
- Excellent project management skills, including the ability to create and manage program plans, budgets, and resources effectively
- Strong leadership and influencing skills, with the ability to drive consensus and manage stakeholders at all levels
- Ability to Identify and understand technical dependencies between initiatives
- Ability to work independently and as part of a team
- 7-10 years of experience in technology leadership roles required
- 3-5 years of experience as a technical program management or development manager required
- Financial services industry experience preferred
- High School Diploma or equivalent required
- Bachelor’s Degree in related field or additional equivalent work or military experience preferred
- PMP certification preferred
- Scrum Master Certification preferred.
Benefits
- Generous benefits package available on day one to include: 401K matching
- bonding leave for new parents (12 weeks, 100% paid)
- tuition assistance
- training
- GM employee auto discount
- community service pay
- nine company holidays.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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