LA
LANXESSOperations Specialist
Operations Specialist providing front - line support in chemical manufacturing processes. Involves process monitoring, technical support, and leading improvement initiatives in Charleston, SC.
About the role
- Maintaining control of diverse business operations
- Direct management and responsibility of Merchant Operations, Complaint Management, Customer Onboarding, Partner & Customer Integrations
- Define key KPIs with the business for reporting, monitoring and control
- Manage assigned budget and keep it on targets
- Set and drive a compelling, annual and multi-year operations strategy
- Develop coherent and holistic operations strategies to ensure customer satisfaction
- Establish policies that promote company culture and vision
- Fulfil company goals with strong drive, ability to achieve results and motivate team
- Develop the knowledge and expertise of team members to ensure maximum performance
- Lead employees to encourage maximum performance and dedication
- Ensure oversight of associated operations risk and issues for the business
- Design and implement business strategies, plans and procedures
- Set comprehensive goals for performance and growth
- Establish performance standards, analyzing and interpreting data and metrics
- Oversee daily operations of the company and the work of executives
- Write and submit reports to the CEO in all matters of importance
- Participate in expansion activities, including implementation of new products and partners
- Lead Operations activities required to transition the organization to the target operating model
Requirements
- BSc/BA in Business Administration or relevant field
- MSc/MBA is a plus
- Strong business and sales leadership background in a multi-national multi-channel company
- History of working in different countries and speaking multiple languages
- Highly effective decision making skills
- Strong organization and strategic planning skills
- Experience leading change and utilizing modern platform technologies
- First class Team Leadership, motivational and coaching skills effective for deployment across a wide spectrum of people and processes
- Ability to break new ground and apply tenacity and creativity to achieving strategic objectives
- Ability to act as an advocate for the company in dealing with all internal and external parties
- Ability to travel extensively
- Ability to work in cross-culture, cross-language and cross-regulation environment
- Excellent communication and interpersonal skills and the ability to interact with people at all levels of seniority
- Self-starter with a tenacious approach and a determination to succeed.
- Proven experience as Chief Operating Office or relevant role
- Understanding of business functions such as HR, Finance, marketing etc.
- Working knowledge of data analysis and performance/operation metrics
- Working knowledge of IT/Business infrastructure and MS Office
- Outstanding organizational and leadership abilities.
Benefits
- equal employment opportunities
- accessibility accommodations
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
PI
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