Leading strategies for student recruitment and managing complex partnerships in the education sector at YDUQS. Developing collaborations with various educational and health stakeholders.
About the role
- Ensure the ERP system is consistently available, performs optimally, and meets all operational service level agreements (SLAs), especially during peak retail periods
- Lead the process for triaging, resolving, and performing root cause analysis (RCA) on critical production issues impacting inventory accuracy, order fulfillment, and financial postings
- Own the operational health and stability of the critical interfaces between the ERP system and major platforms, most importantly the Warehouse Management System (WMS)
- Act as the voice of the business, translating operational needs and pain points into clear requirements for the IT support and development teams
- Define, track, and report on key system performance metrics and operational efficiency KPIs
- Manage and execute system maintenance, patches, and version upgrades
Requirements
- 7+ years of experience in product management, product ownership or related roles
- Extensive experience managing the operational lifecycle of a major ERP system (e.g., Island Pacific, SAP, Oracle, Microsoft Dynamics) preferably in a high-volume retail environment
- Deep functional knowledge of inventory management and supply chain processes within an ERP, including cycle counting, physical inventory, and inventory valuation
- Demonstrated expertise in managing mission-critical integrations, specifically between an ERP and a WMS, and a clear understanding of how integration stability impacts inventory integrity and warehouse throughput
- Strong leadership and cross-functional communication skills
Benefits
- medical
- dental
- vision
- PTO
- generous employee discounts
- retirement savings
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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