Deloitte seeks a Graduate Analyst for Oracle Technology in SEA. Engage in consulting skills development and project work with opportunities to travel.
About the role
- Service Desk Analyst providing 1st and 2nd line IT support for GKN Aerospace. Responsible for logging, managing, and resolving IT service requests within SLAs in Muncie, IN.
Responsibilities
- Provide 1st and 2nd line IT support to all levels of the business within agreed SLAs
- Ensure all requests for IT service and incidents are logged, categorised, updated as required and resolved or correctly escalated
- Ensure agreed IT service management processes are adhered to
- Monitor call queues and manage potential SLA breaches
- Assist in training requirements and in the development and implementation of best practices
- Collaborate as part of a multi skilled global IT team
Requirements
- Min 1yr IT technical support experience (ideally including support within a manufacturing environment)
- Experience working as part of a 1st and 2nd line IT Service Desk support team
- Ability to priorities workload and work under pressure
- Excellent customer focus and communication skills
- ITIL Foundation Certified (V3 or V4)
Benefits
- Fantastic challenges
- Amazing opportunities
- Best training on offer in the industry
- Accessible recruitment process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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