Directeur d'expérience en certification at Demers Beaulne overseeing audit strategies and managing team performance in a hybrid setting with professional development opportunities.
About the role
- Commercial Director responsible for developing commercial plans and managing partner relationships in Customer Success Team. Driving revenue and implementing commercial strategies with multi-department collaboration.
Responsibilities
- Develop commercial plans and initiatives to drive revenue
- Work hand in hand with various departments including Product, Delivery, Managed Services, Tech and support functions (Finance, HR)
- Establish and maintain long term and profitable relationships with new and existing partners, with multiple stakeholders, including C - Levels.
- Ensure smooth onboarding of clients including right stakeholders
- Identify and understand requirements and expectations of both new and existing clients
- Liaise with Finance to produce internal executive reporting on partners’ performance and external reports to be shared with partners
- Measure and analyze commercial KPI’s on a monthly basis and work with the account management team to present these on no less than a quarterly basis to partners
- Be the focal point for partners on product roadmap and ad hoc service or development requests
- Identify new commercial opportunities on an ongoing basis
- Network externally and understand industry trends
Requirements
- Proven ability to manage multiple accounts at a time
- Proven experience successfully working directly with partners or clients in a primary contact or lead role
- Excellent problem-solving and technical, organisational skills
- High level knowledge of different software development processes
- Good negotiation and presentation skills
- Excellent verbal and written communications skills
- Willingness to roll up your sleeves and get things done
- Excellent team player
- Knowledge of different verticals of the gaming industry including casino, platform and sportsbook
Benefits
- Great career development opportunities
- Hybrid working model
- International Health Insurance
- Health and Wellbeing Package (350 EUR per year)
- Birthday Day Off
- Me Time - 1 day off per year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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