Manager responsible for improving IT service support and user experience at DP World Oceania. Driving performance metrics and managing vendor relations for the Oceania region.
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Hybrid Delivery Manager – Grid Orchestration Software, GridOS
Posted 15 hours ago
About the role
- Delivery Manager overseeing implementation of GridOS software solutions for utility and energy distribution. Leading projects with cross-functional teams to ensure successful delivery and customer success.
Responsibilities
- Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus
- Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline
- The Delivery Manager - Grid Orchestration Software (GridOS) is a technical leader responsible for leading the successful end-to-end implementation of GridOS software solutions across utility and energy distribution environments
- This role combines technical understanding with delivery coordination, helping to drive implementation progress, maintain quality standards, and support positive customer outcomes
- The Delivery Manager works with cross-functional teams and customers to ensure projects are delivered effectively, in alignment with established processes, timelines, and business goals
Requirements
- Requires five (5) years software design, software integration and/or DMS, EMS, Oil and Gas, or related experience
- Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 7 years of experience in Software Services Group
- Strong software systems development and integration skills
- Experience with highly complex hardware and software configurations in a real-time environment
- Good understanding of programming and database skills
- Demonstrated ability to trouble shoot and problem solve
- Experience with Unix, and/or Windows
- Excellent verbal, written, and interpersonal communication skills
- Ability to write professional and technical reports and procedures
- Ability to make formal and informal presentations to technical and non-technical staff and customers
- Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
- Ability to work independently and be self-motivated
- Ability to work effectively with other management and groups
- Fosters a team environment
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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