Hybrid Quality Assurance Manager

at Golden Gate Regional Center (GGRC)

• Job title: Quality Assurance Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $84,495 - $101,395 per year
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, San Francisco, United States

About the role

• Quality Assurance Manager overseeing outreach efforts within GGRC to support under-represented communities. Ensuring quality assurance policies and community engagement in the position.

Responsibilities

• Guide and manage outreach department and outreach efforts
• Interviewing, hiring, and training new direct reports
• Directly supervise Quality Assurance supervisor
• Oversee implementation Quality Assurance policies and practices
• Stay updated on current Quality Assurance and Quality Improvement trends
• Oversee responses to service quality concerns
• Investigate and formally respond to whistleblower complaints
• Oversee development and implementation of relevant GGRC staff and/or service provider trainings
• Attend Community Care Licensing (CCL) meetings as needed
• Directly Supervise the Quality Improvement and Risk Analysis Specialist
• Represent GGRC on the DDS Regional Management Advisory Committee
• Chair GGRC Risk Management Committee
• Ensure ongoing Residential Services Orientation
• Provide support for process improvement across the Community Services Department
• Adhere to HIPAA and other confidentiality requirements

Requirements

• 4 years experience working with people with disabilities preferred
• 2 or more years supervisory experience
• Demonstrates an understanding of person centered principles and practice
• Able to read, interpret, and convert to practice related state regulations and codes
• Able to analyze and design systems and processes to maximize efficiency in a collaborative manner
• Able to work collaboratively with others and build consensus
• Able to prioritize tasks effectively
• Demonstrates an understanding of culturally responsive and inclusive practices
• Master’s Degree in Social Work, Public Administration, Community Development, or related human services field
• Travel Required within Bay Area
• Occasional travel to sites throughout California
• Access to reliable transportation permitting travel to and between many different locations throughout the day

Benefits

• Medical and Dental benefits with a generous employer contribution
• Additional employer paid Life, Disability and Vision coverage
• 10% employer contribution to a 403(b) retirement account
• 13 vacation days
• 15 sick days
• 10 paid holidays
• 6 personal holidays
• Up to 5 paid days for continuing education