Quality & Improvement Manager responsible for leading quality assurance and continuous improvement initiatives at Gov Facilities Services Limited. Collaborating with regional teams to enhance safety and service delivery.
Responsibilities
Lead quality assurance frameworks and standards across Operations
Ensure consistent policies, processes and Health and Safety governance
Oversee audit programmes, corrective actions and assurance reporting
Analyse operational data to support regional and national decision making
Identify risks, trends and improvement opportunities
Lead continuous improvement activity across operations
Conduct root cause analysis to drive sustainable change
Support regions to embed new ways of working and best practice
Work with IT on digital project implementation and adoption
Champion a culture of quality, discipline and data‑driven improvement
Requirements
Strong Excel and Power BI skills with data analysis and root cause capability
Experience in quality, service improvement or operational governance in regulated environments
Experience supporting Health and Safety governance
Ability to design and embed processes, controls and reporting
Experience delivering digital or workflow solutions with technical teams
Skilled at influencing senior and frontline stakeholders
Audit and compliance review experience
Experience working across multi‑site or national operations
Lean Six Sigma Yellow or Green Belt
NEBOSH General Certificate (or working towards)
Degree or equivalent experience in a relevant field
Benefits
25 days annual leave plus bank holidays
Hybrid working pattern
Private GP access and Employee Assistance Programme
Financial reward schemes and retailer discounts
A strong safety culture and commitment to diversity and inclusion
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