About the role

  • Quality & Improvement Manager responsible for leading quality assurance and continuous improvement initiatives at Gov Facilities Services Limited. Collaborating with regional teams to enhance safety and service delivery.

Responsibilities

  • Lead quality assurance frameworks and standards across Operations
  • Ensure consistent policies, processes and Health and Safety governance
  • Oversee audit programmes, corrective actions and assurance reporting
  • Analyse operational data to support regional and national decision making
  • Identify risks, trends and improvement opportunities
  • Lead continuous improvement activity across operations
  • Conduct root cause analysis to drive sustainable change
  • Support regions to embed new ways of working and best practice
  • Work with IT on digital project implementation and adoption
  • Champion a culture of quality, discipline and data‑driven improvement

Requirements

  • Strong Excel and Power BI skills with data analysis and root cause capability
  • Experience in quality, service improvement or operational governance in regulated environments
  • Experience supporting Health and Safety governance
  • Ability to design and embed processes, controls and reporting
  • Experience delivering digital or workflow solutions with technical teams
  • Skilled at influencing senior and frontline stakeholders
  • Audit and compliance review experience
  • Experience working across multi‑site or national operations
  • Lean Six Sigma Yellow or Green Belt
  • NEBOSH General Certificate (or working towards)
  • Degree or equivalent experience in a relevant field

Benefits

  • 25 days annual leave plus bank holidays
  • Hybrid working pattern
  • Private GP access and Employee Assistance Programme
  • Financial reward schemes and retailer discounts
  • A strong safety culture and commitment to diversity and inclusion
  • Death in Service benefit (4× salary)

Job title

Quality Improvement Manager

Job type

Experience level

Mid levelSenior

Salary

£46,775 per year

Degree requirement

Bachelor's Degree

Location requirements

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