Administrative Assistant supporting occupational health management for clients at MDS. Engaging proactively in operational and administrative tasks to ensure efficiency and client satisfaction.
About the role
- Office Administrative Assistant at GFL Environmental managing high-volume inquiries and documentation. Supporting sales inquiries, service issues, and maintaining relationships with clients and vendors.
Responsibilities
- Manage high-volume phone inquiries, providing direct assistance to customers and vendors or escalating complex queries to management as needed.
- Maintain accurate records within the Operation Management System (OMS), including onboarding new customers and facilitating credit checks.
- Coordinate customer account setups and schedule updates.
- Audit accounts for discrepancies and performs necessary adjustments to ensure data integrity.
- Act as a primary liaison between the company and customers to resolve routine issues and improve service quality.
- Oversee documentation and assist customers with required paperwork, including the collection and processing of feedback forms.
- Investigate and assist with resolving billing discrepancies to ensure financial accuracy while providing dedicated administrative support to site management.
- Monitor inventory and execute the ordering of office and maintenance supplies.
- Track compliance by assisting management with the monitoring of annual driver training requirements.
- Coordinate meeting logistics, including invitations, catering, and venue setup/takedown.
- Manage document control workflows, including photocopying, collating, mailing, and digital/physical filing.
- Work with Accounts Receivable department processing high volumes of credit card payments.
- Execute time-sensitive administrative tasks under pressure while maintaining high service standards.
Requirements
- 2–4 years of combined customer service experience in a call center or professional office setting.
- A University degree or College diploma in Environmental Science Technology or a related discipline is considered a strong asset.
- Exceptional computer competence with a working knowledge of Google Workspace (and a willingness to train on industry-specific systems).
- Excellent oral and written English skills, paired with strong interpersonal abilities to foster positive relationships with vendors and clients.
- A desire to learn the nuances of our business and the adaptability to handle evolving priorities with ease.
Benefits
- Health insurance
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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