User Operations Generalist responsible for providing technical support and improving user experiences at Perplexity AI. Handling inquiries across channels and contributing to product improvement insights.
About the role
- Research Services Manager overseeing content procurement at global law firm Latham & Watkins. Ensuring compliance and managing vendor relationships while supervising team for performance and development.
Responsibilities
- Managing the day ‑ to ‑ day operation of the department’s content procurement process, including purchasing new electronic and print content, renewing existing contracts, and liaising with external vendors to ensure services meet expectations and comply with firm policies
- Managing electronic and print contract compliance by monitoring usage, setting up business review meetings, and responding to contractual obligations and licensing questions
- Liaising with the firm’s internal Contract Review, Privacy, Security, and Global Procurement teams to review and approve contract terms, conditions, and pricing
- Supervising and authorizing invoice payments, and reviewing and correcting vendor accounts
- Liaising with Research Services Managers, attorneys, and other business services teams to purchase new content, review existing research resources, and assist with promoting awareness of electronic and print resources
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
Requirements
- Possess superior knowledge of legal and non ‑ legal electronic and print resources
- Exhibit superior negotiation and contract management skills
- Demonstrate superior communication skills
- A bachelor’s degree or equivalent
- A master’s degree or Juris Doctor (J.D.), preferably
- A minimum of six (6) years of relevant professional experience
- A minimum of seven (7) years of cumulative experience
Benefits
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
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