User Operations Generalist responsible for providing technical support and improving user experiences at Perplexity AI. Handling inquiries across channels and contributing to product improvement insights.
About the role
- IT Infrastructure and Operations Manager overseeing technology support for retail and office operations at L'OCCITANE. Leading projects and ensuring effective team management in São Paulo.
Responsibilities
- Manage the IT Infrastructure and Operations team.
- Ensure continuity of technology operations in stores.
- Maintain close relationships with store managers.
- Lead technology infrastructure projects.
- Serve as the technology focal point for store operations, application monitoring, and information security.
- Ensure enforcement of information security policies and best practices.
- Ensure governance of infrastructure processes.
- Ensure the use of agile methodologies in project management.
- Manage the department budget (CAPEX and OPEX).
- Coordinate and manage technology vendors and partners.
Requirements
- Proven experience managing technology teams.
- Experience managing infrastructure projects in retail environments, distribution centers, stores, or industrial settings.
- Experience supporting and operating store systems (POS, payment methods, connectivity, and equipment).
- Experience providing help desk support for corporate environments.
- Experience monitoring applications, infrastructure, and critical services.
- Knowledge of cloud architecture and support for cloud environments.
- Knowledge of information security best practices.
- Familiarity with IT service management best practices (ITIL).
- Experience with agile methodologies (Scrum, Kanban, or similar).
- Strong communication skills and the ability to build relationships with business areas, especially store operations teams.
Benefits
- Profit-sharing based on meeting targets (starting at 1 salary per year)
- Flexible Meal/Food Allowance
- Transportation voucher
- Medical insurance (SulAmérica)
- Dental plan (Odontoprev)
- Sou'L Program (mental health and wellbeing program)
- Legal, financial and psychological counseling
- Total Pass
- Life insurance
- Birthday day off and gift voucher
- Discounts of up to 40% in our stores and up to 50% in our SPAs
- Volunteer initiatives
- Initiatives with our store teams
- Short Friday: once a month (#ShortFriday)
- No Borders: work remotely from wherever you prefer!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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