User Operations Generalist responsible for providing technical support and improving user experiences at Perplexity AI. Handling inquiries across channels and contributing to product improvement insights.
About the role
- Customer Operations Executive handling customer onboarding services for EMEA business units at GBG. Coordinate with internal stakeholders to ensure accuracy and timely delivery of orders and services.
Responsibilities
- Ensure work is organised, accurate, with attention to detail during order processing, platform setup & billing functions supported.
- Coordinate with team members to provide best practice outcomes and maximise performance metrics
- Track and manage order progression from initial request through to provisioned access for the customer, adapting as required to best support a successfully completed order.
- Ensure Opportunities submitted via CRM systems are processed within established deadlines and targets.
- Manage relationships with internal customers and key stakeholders, and facilitate communication across teams
- Ensure enquiries from GBG teams are responded to within established guidelines.
- Monitor internal systems, mailbox’s, teams’ channels & respond in a timely professional manner
- Provide support during financial audits for billing or contractual requests.
- Ensure Month End is closed with no outstanding orders so maximized revenue can be achieved.
- Monitor internal systems, mailbox’s, teams’ channels & respond in a timely professional manner
Requirements
- Systematic and process orientated with a proven track record of managing sales orders through to completion.
- Proven experience of working within a team with the ability to adapt and support others.
- Proven experience in delivery of timely and accurate services to customers.
- Strong communication, influencing skills, organisation and time management skills
- Strong customer service or sales support background ideally within a technical product/services environment.
- Understanding of CRM systems (Microsoft or Salesforce)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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