Principal Enterprise Architect at Hiscox responsible for architecture roadmaps and standards. Leading modernization efforts and advising on technology solutions for the organization.
About the role
- IT Support Specialist ensuring seamless internal IT experience for a digital health platform. Responsible for supporting internal IT needs and managing technology solutions for teams.
Responsibilities
- Act as the first point of contact for internal IT support (hardware, software, access, connectivity and tooling)
- Troubleshoot and resolve issues across macOS (Windows a plus), SaaS platforms and networking
- Escalate complex issues to vendors or engineering partners where required
- Support office-based technology including meeting rooms, printers, security systems and network-connected devices
- Provision laptops, peripherals and system access for new starters
- Ensure smooth offboarding including access removal and device recovery
- Maintain IT onboarding/offboarding documentation and checklists
- Own device lifecycle: procurement, configuration, deployment, repairs and replacements
- Maintain asset register and inventory accuracy
- Manage MDM tooling (e.g. Jamf, Kandji, Intune or similar)
- Administer user access across internal systems (Google Workspace, Slack, Notion, Jira etc.)
- Apply least-privilege principles and security best practice
- Support internal audits, access reviews and device posture management in partnership with Security
- Identify recurring issues and implement preventative solutions
- Maintain clear internal IT documentation and knowledge base
- Contribute to improving the overall employee IT experience
Requirements
- 2–5+ years’ experience in IT Support, IT Operations or similar
- Strong experience supporting macOS environments
- Experience with MDM platforms (Jamf, Kandji, Intune or similar)
- Familiarity with SaaS ecosystems and identity/access management
- Confidence working autonomously in a fast-paced environment
- Bonus: experience in startup, scale-up, healthtech, fintech or other regulated environments
Benefits
- Lots of opportunity to learn and grow with the company with access to on-demand training
- Access to up to 16 weeks of paid parental leave
- Discounts on a range of Mosh products and services
- Two extra days of holiday leave each year
- Two days for purpose leave (Mental health or L&D)
- EAP and access to online wellbeing programs
- Classpass credits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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