Regional Account Manager responsible for driving sales growth in defined territory. CCI Systems, Inc. specializes in telecommunications and offers engineering and support services.
About the role
- Client Success Administrator managing operational workflows for partner programs in virtual healthcare. Supporting eligibility, billing, reporting, and system changes for effective client service delivery.
Responsibilities
- Manage partner eligibility workflows, including uploads, updates, reconciliations, and ongoing data hygiene.
- Prepare, validate, and coordinate invoicing inputs in partnership with Finance and Client Success.
- Support Looker reporting, including scheduling new reports, maintaining reporting accuracy, and troubleshooting monthly failures.
- Build and update Maple Admin configurations required to support partner launches and ongoing program changes.
- Partner with the Solutions team to plan, implement, and monitor system updates that impact the Client Success portfolio.
- Maintain accurate records and process documentation that support consistent monthly cycles across partners.
- Identify opportunities to streamline workflows, reduce manual effort, and improve data integrity.
- Contribute to team playbooks, templates, and documentation to strengthen operational best practices.
- Support peak periods (month-end billing, partner launches) with strong prioritization and dependable execution.
Requirements
- 2+ years of experience in an operations, billing, finance support, revenue operations, client success support, or coordination role.
- Strong attention to detail, with a track record of executing recurring operational tasks accurately and on time.
- Ownership mindset — you follow through consistently and take responsibility for outcomes.
- Clear, reliable communicator who documents work and updates in a way others can easily follow.
- Curious and systems-oriented — motivated to learn how tools and workflows connect across teams.
- Comfortable working in a fast-paced environment where priorities can shift.
- Collaborative — you enjoy partnering with cross-functional teams to deliver shared outcomes.
Benefits
- Health, dental, counselling, and life insurance coverage to care for you and your loved ones.
- Extra funds for wellness essentials like eyeglasses, therapy, and more.
- Virtual healthcare for you and your family, including general practitioners, pediatrics, and therapy consultations.
- You’ll receive an annual flex budget to support your growth and well-being.
- 10 extra days for when life happens—rest, appointments, or caregiving included.
- Work internationally in eligible countries for up to 5 days per year.
- Invest in your future with our group retirement savings plan.
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