Senior Settlements Analyst specializing in Managed Services at Gentrack, leveraging service industry experience to enhance customer success and operational excellence.
Responsibilities
Be an expert in Gentrack’s Managed Service customers businesses and what drives their success.
Leverage extensive experience working in the service industry to implement creative business solutions.
Resolve complex exceptions in customer back-office business processes.
Support in delivering mutually beneficial partnerships with customers.
Actively promote continuous improvement in team processes and practices.
Provide support to the leadership team and team members through training and coaching.
Requirements
Experience in Electricity, Gas or Water utility industries
Previous experience using or implementing Junifer, Velocity, or similar enterprise CIS/CRM systems.
Passionate about delivering market leading customer service.
Excellent communicator, relatable to team members and respected by senior customer stakeholders.
Benefits
Personal growth – in leadership, commercial acumen, and technical excellence.
part of a global, winning high growth organisation – with a career path to match.
A vibrant culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos.
A competitive reward package that truly awards our top talent.
A chance to make a true impact on society and the planet.
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