Collections Agent responsible for making and receiving calls regarding client accounts and product updates. Engaging with customers to resolve issues and improve account retention.
About the role
- Collections Senior Process Associate in Cairo for Genpact. Engage in accounts receivable processes and customer relations duties.
Responsibilities
- Work closely with Team leader and Team members.
- Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics.
- Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case (inbound/outbound calls, emails, online meetings).
- Validates reasons for delinquency using appropriate sources of internal / external information.
- Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes.
- Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds.
- Prepare and process accounts reconciliation in communication with external / internal customers.
- Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes.
- Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers.
- Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases.
- Process shifting of uncollectable items for legal actions / ensure processing of write-offs .
- Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
- Manage complex customer accounts.
- Acts as a buddy of new joiners during business specific training, shadowing.
- Is the second voice collector within the team on escalated, aged items.
- Run existing reports on a daily, weekly, and monthly basis.
- Improve & maintain reports based on the I2C standards.
- Learn and develop soft and hard skills based on Genome Profile setup.
- Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
- Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
- Have a controllership overview of the dunning cycle/letters.
- Validate that reports meet risk & financial requirements.
- Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
- There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
- Accomplish all responsibilities in line with client compliance and integrity requirements.
- Create, update, revise, and submit standard operating procedures for approval.
- Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
- Act as a backup or cross-trained for another process or scope of work.
Requirements
- Full professional knowledge of English, min. B2
- Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.
- Ability to work under pressure in a dynamic environment.
- Microsoft Office proficiency, especially Excel.
- Cash collection skills, with detail orientation.
- Basic financial analysis skills
- Ability to be hardworking and to think “outside the box”.
- Interpersonal and teamwork skills.
- Verbal and written communication skills.
- Problem solving.
- Cultural awareness in a diverse and international environment.
- Thirst for learning.
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Credit Analyst supporting the Credit Manager with administering credit and collections at Bridgestone. Focusing on compliance, collaboration, and continuous improvement in credit processes.
Credit Controller responsible for managing accounts receivable at a global legal business. Collaborating with clients and internal teams to ensure timely payments and smooth customer experience.
Collections Associate II supporting customers via phone, email, and instant message. Working for a top fintech company in St. Petersburg, FL or Jacksonville, FL.
Credit & Collections Manager overseeing customer credit management and cash collections at Mondelēz International. Managing risk, analyzing data, and leading the C&C process for Latin America.
Credit & Collections Analyst managing bill - to - cash and customer credit operations at Mondelēz International. Resolving complex queries, debt collections, and collaborating with sales teams.
SIGINT Analyst leveraging signal intelligence analysis to enhance UAS operations. Collaborating with team members to identify and exploit communications related to UAS activities.
Collections Specialist evaluating customer orders and account status for Parts Town, a distributor of restaurant parts. Engaging with customers and collaborating with team to drive cash and revenues.
Manager overseeing Credit & Collections department at Comcast. Develops strategies and manages team performance for collections effectiveness.
Credit Analyst supporting credit and collections processes while collaborating with internal teams at Bridgestone. Focusing on improving processes and ensuring compliance across EMEA entities.