On - Site Operations Executive driving customer engagement and business growth at Boyle Sports. Ensuring accurate and timely presentation of products across digital platforms.
About the role
- CX Operations Specialist driving operational excellence and automation for customer experience organization. Managing cross-functional projects and ensuring compliance with data protection regulations.
Responsibilities
- The CX Operations Specialist plays a central role in driving operational excellence within the customer experience (CX) organization.
- Leads automation efforts, manages cross-functional projects and associated training, and oversees compliance initiatives related to extended producer responsibility (EPR) and customer data protection regulations.
- Contributes significantly to CX Shared Services (CXSS) transformation initiatives and supports the integration of new legal entities.
- Works with rigor and independence to gather complex requirements from diverse stakeholders and translate them into clear functional specifications and end-to-end process designs.
- Identifies opportunities where processes or tools need to evolve to align with CX priorities and improve the experience of customers, employees, and suppliers.
Requirements
- More than 5 years of experience in business or functional analysis, with a proven ability to lead the collection of complex requirements, define functional solutions, and model end-to-end business processes
- Excellent verbal and written communication skills in English
- Proficiency in conversational French required; full fluency is considered an asset
- Strong understanding of how business applications are connected within an organization, with the ability to translate that knowledge into practical, scalable solutions
- Ability to interpret data, identify trends, and develop clear, actionable recommendations for process and system improvements
- Proven ability to set expectations, negotiate scope and timelines, and influence stakeholders at multiple levels
- Proactive and innovative mindset, with a track record of taking initiative and driving self-directed improvements
- Comfortable working autonomously and in cross-functional team environments
- Proficient in both French and English, spoken and written (this role requires interactions with our international colleagues and clients)
Benefits
- Attractive compensation package
- Training reimbursement program
- Work-life balance with flexible working hours
- Subsidized meals at our on-site Bistro (Les Cordons Bleus)
- Free coffee and fruit available
- Free parking for all employees
- On-site fitness center with a personal trainer, plus various health and wellness workshops
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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