Manager, Media Analytics driving enterprise value through brand storytelling and media expertise with clients like Delta and Uber.
About the role
- Senior Manager leading Solutions Consulting team for enterprise market segment at Genesys. Driving sales success through technical leadership and innovative data-driven solutions for customers.
Responsibilities
- Lead a team of Solution Consultants and Architects providing guidance, mentorship, and performance coaching.
- Align with the sales leadership to develop and execute effective hands-on technical empowerment strategies that are reused globally.
- Drive continuous improvement initiatives within the team by optimizing processes, tools, and resources to enhance efficiency and effectiveness for Pre-Sales members and our Sales colleagues.
- Act as a trusted advisor, providing technical expertise, product knowledge, and solution guidance by helping create reusable assets and workshops that accelerate pipeline and sales growth.
- Understand enterprise customers’ needs and objectives, and design tailored data-driven solutions to address their unique challenges and requirements.
- Empower the team to craft and deliver technical innovation sessions, demonstrations, and reusable artifacts.
- Collaborate with the product management, engineering, and Leadership teams to provide data-driven feedback on product enhancements needed by Genesys customers and prospects, identify market trends, and contribute to product roadmap development.
- Stay up-to-date with industry AI trends, partner ecosystem needs, emerging technologies, and competitor offerings to maintain a competitive edge in the market and ensure Genesys is always viewed as a top-tier solution by our customers.
- Provide the executive team with regular data-driven reporting and analysis on solutions consulting activities, metrics, and performance.
- Provide oversight of activities related to Pre-Sales strategy providing a framework of best practices that can be tailored and leveraged in different regions.
Requirements
- Located in the United States
- Bachelor's degree in a relevant technical field; advanced degree is a plus.
- 5+ years of experience in solutions consulting, technical sales, or related roles.
- Strong understanding of AI, CCaaS, Customer Experience, and Digital domains
- Excellent communication and data-driven storytelling skills, with the ability to convey technical concepts to both technical and non-technical audiences.
- Strategic thinking and problem-solving abilities to architect innovative data-driven solutions for customers.
- Collaborative mindset with the ability to work effectively across sales, product, and engineering teams.
- Project Management skills and hands on experience with Project Management Tools such as Asana.
- Experience with creating Salesforce reports and dashboards.
- Experience with Large Action Models, Generative AI, Salesforce, ServiceNow, and/or AWS
- Results-driven with a focus on achieving and exceeding data-driven sales targets.
- Proficiency in relevant software tools and technologies.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Senior Manager leading and mentoring site contracts team in Turkey at ICON plc. Overseeing clinical trial contract activities ensuring compliance and operational efficiency.
Service Desk Manager overseeing support professionals and ensuring customer satisfaction at First Focus, Australia's top Managed Service Provider.
Care Manager delivering quality care management services for elder clients. Engaging with clients facing aging challenges and coordinating home health resources in the US.
Repair Dispatch Manager for U - Haul overseeing maintenance and repair initiatives for vehicles and equipment. Coordinating between various stakeholders to ensure quality service delivery and equipment readiness.
Care Manager responsible for care coordination and support for clients dealing with aging and disabilities. Providing quality professional care management services in a rewarding environment.
Aging Life Care Manager conducting in - home assessments and creating care plans for the aging population. Collaborating with families and professionals to ensure clients' needs are met effectively.
Geriatric Care Manager at Sage Eldercare Solutions conducting in - home assessments and developing care plans. Collaborating with families and multidisciplinary teams to enhance quality of life for older adults.
Responsable d’équipe de production pour GESTFORM, entreprise de gestion documentaire. Gérer une équipe administrative et piloter l'activité liée aux demandes de retraites.
UAT Business Analyst focusing on internal eTask workflow management tool at Bank of America. Collaborating with tech and business teams on testing and improving internal processes.