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About the role
- Senior Manager leading Solutions Consulting team for enterprise market segment at Genesys. Driving sales success through technical leadership and innovative data-driven solutions for customers.
Responsibilities
- Lead a team of Solution Consultants and Architects providing guidance, mentorship, and performance coaching.
- Align with the sales leadership to develop and execute effective hands-on technical empowerment strategies that are reused globally.
- Drive continuous improvement initiatives within the team by optimizing processes, tools, and resources to enhance efficiency and effectiveness for Pre-Sales members and our Sales colleagues.
- Act as a trusted advisor, providing technical expertise, product knowledge, and solution guidance by helping create reusable assets and workshops that accelerate pipeline and sales growth.
- Understand enterprise customers’ needs and objectives, and design tailored data-driven solutions to address their unique challenges and requirements.
- Empower the team to craft and deliver technical innovation sessions, demonstrations, and reusable artifacts.
- Collaborate with the product management, engineering, and Leadership teams to provide data-driven feedback on product enhancements needed by Genesys customers and prospects, identify market trends, and contribute to product roadmap development.
- Stay up-to-date with industry AI trends, partner ecosystem needs, emerging technologies, and competitor offerings to maintain a competitive edge in the market and ensure Genesys is always viewed as a top-tier solution by our customers.
- Provide the executive team with regular data-driven reporting and analysis on solutions consulting activities, metrics, and performance.
- Provide oversight of activities related to Pre-Sales strategy providing a framework of best practices that can be tailored and leveraged in different regions.
Requirements
- Located in the United States
- Bachelor's degree in a relevant technical field; advanced degree is a plus.
- 5+ years of experience in solutions consulting, technical sales, or related roles.
- Strong understanding of AI, CCaaS, Customer Experience, and Digital domains
- Excellent communication and data-driven storytelling skills, with the ability to convey technical concepts to both technical and non-technical audiences.
- Strategic thinking and problem-solving abilities to architect innovative data-driven solutions for customers.
- Collaborative mindset with the ability to work effectively across sales, product, and engineering teams.
- Project Management skills and hands on experience with Project Management Tools such as Asana.
- Experience with creating Salesforce reports and dashboards.
- Experience with Large Action Models, Generative AI, Salesforce, ServiceNow, and/or AWS
- Results-driven with a focus on achieving and exceeding data-driven sales targets.
- Proficiency in relevant software tools and technologies.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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