Vocational Rehabilitation Consultant at OneAmerica Financial providing client support and fostering employability. Assessing and facilitating successful returns to work through comprehensive case management.
About the role
- Senior Solutions Consultant helping customers leverage AI-powered Experience Orchestration for improved business outcomes. Engaging stakeholders and delivering tailored technical solutions across enterprise clients.
Responsibilities
- Engage business and technical stakeholders to understand customer objectives, operational challenges, and success measures
- Facilitate discovery sessions to identify gaps, opportunities, and value drivers
- Connect Genesys capabilities to outcomes such as improved customer satisfaction, operational efficiency, and agent productivity
- Help customers understand the change implications of modernizing customer experience operations
- Design and deliver tailored demonstrations that reflect realistic customer scenarios
- Explain automation and AI capabilities in clear, practical terms for both business and technical audiences
- Partner with Account Executives to develop strategies for medium and large opportunities
- Support value discussions by linking platform capabilities to measurable outcomes
- Engage with customer architects, developers, and IT stakeholders to validate how Genesys Cloud fits within broader enterprise ecosystems
- Develop high-level solution approaches aligned with customer priorities and constraints
Requirements
- 5+ years in Solutions Consulting, Technical Presales, Solutions Architecture, or a comparable customer-facing technical role
- Experience supporting enterprise or complex SaaS evaluations
- Strong understanding of cloud platforms, APIs, integrations, and modern SaaS architectures
- Ability to communicate technical concepts clearly to both business and technical audiences
- Experience collaborating with sales, product, and delivery teams
- Experience with customer experience, contact center, CRM, or digital engagement platforms (preferred)
- Familiarity with AI/automation concepts, data workflows, or analytics use cases (preferred)
- Experience engaging with architects, developers, or IT stakeholders (preferred)
- Experience facilitating discovery, working sessions, or technical evaluations with customers (preferred)
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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