Customer Service Advisor managing technical queries for Polestar customers through various channels. Responsible for service quality and meeting customer satisfaction objectives.
About the role
- Customer Experience Specialist at Johnston & Murphy responsible for customer support and retail assistance. Handling inquiries via phone and email for orders, shipments, and returns.
Responsibilities
- Provide timely support via phone and e-mail from customers, retail stores and other departments concerning orders, shipments and returns
- Meet individual and team customer focused goals
- Provide timely feedback regarding system needs, process improvements, website issues or customer concerns
- Act as an ambassador for the brand, and adhere to an appropriate and effective set of core values
- Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure
- Assist with special projects within our Retail Operations and E-Commerce Departments
Requirements
- 1-2 years of customer service/call center experience; 1 year of retail experience preferred
- High school diploma or equivalent, some college preferred.
- Proficient in Microsoft Office; especially Word and Excel
- Ability to quickly learn new software and applications
- Excellent verbal and written communication skills
- Follow procedures in place with minimal error
- Ability to manage work and effectively multi-task
- Use effective interpersonal skills and customer focused attitude to contribute to the success of the team
- Must be able to work a scheduled shift between the hours of 7:00am and 7:00pm Monday - Friday and an occasional Saturday shift from 9:00am to 2:00pm.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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