Patient Access & Pre - Access Manager overseeing strategic functions and multi - site operations in healthcare at Ensemble. Leading teams to enhance operations, compliance, and patient satisfaction.
About the role
- Senior GridOS Delivery Manager responsible for end-to-end software implementations in utility and energy sectors. Leading implementation quality, team standards, and customer outcomes in a hybrid environment.
Responsibilities
- Own the full lifecycle of GridOS software implementations, from initial scoping through deployment and post-go-live stabilization
- Serve as the technical authority on GridOS platform capabilities, configurations, and integrations
- Ensure deliverables meet quality standards, timelines, and customer requirements
- Proactively identify implementation risks and develop mitigation strategies
- Maybe required to work extended hours, carry a cellphone, and be on call
- Required to generate internal status reports, attend gate reviews, attend change control board meetings, and present to senior leadership.
- Contribute to software architecture design decisions, ensuring solutions are scalable, maintainable, and aligned with grid operational needs
- Collaborate with engineering and product teams to influence platform roadmap based on field implementation learnings
- Apply deep understanding of distribution power grid operations to guide technically sound design and configuration decisions
- Evaluate and recommend technology approaches that optimize performance and reliability within grid environments
- Define, document, and enforce implementation standards, methodologies, and delivery frameworks for the team
- Establish repeatable processes and playbooks that improve consistency and efficiency across engagements
- Drive adoption of industry best practices in grid software deployment, data management, and system integration
- Continuously assessing and refine standards based on evolving technology and customer needs
- Apply independent judgment to analyze complex, ambiguous implementation challenges where standard solutions may not apply
- Propose and evaluate solutions outside of defined parameters when processes or technical constraints require creative resolution
- Lead root cause analysis on technical issues and deliver actionable remediation plans
- Balance competing priorities across multiple stakeholders with confidence and clarity
- Lead, mentor, and develop junior delivery staff, providing clear direction, coaching, and performance feedback
- Drive junior team members to complete tasks on time and to technical standards through hands-on guidance
- Foster a culture of accountability, continuous learning, and technical excellence within the delivery team
- Delegate effectively while maintaining visibility into quality and progress across workstreams
- Stay current on existing and developing GridOS applications and technology stacks.
- Leverage analytical thinking to assess implementation data, system performance metrics, and project health indicators
- Translate complex technical findings into clear insights and recommendations for both technical and non-technical stakeholders
- Support pre-sales and scoping activities with technical depth and delivery expertise
Requirements
- 7+ years of experience in software implementation, delivery management, or systems integration roles
- Demonstrated technical depth with enterprise software platforms, particularly in the energy or utility sector
- Working knowledge of distribution power grid systems, operations, and infrastructure (e.g., ADMS, SCADA, DMS, OMS, or related grid management platforms)
- Strong understanding of software architecture principles and the ability to contribute meaningfully to design discussions
- Proven experience defining and implementing delivery standards and process frameworks
- Track record of leading and developing junior technical staff in a delivery or professional services environment
- Strong analytical and critical thinking skills with the ability to synthesize complex information and drive decisions
- Experience working directly with utility customers or grid operators
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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Manage patient access and pre - access teams at Ensemble, a healthcare revenue cycle management provider. Overseeing operations, compliance, and departmental budget while leading recruitment and professional development.
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