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Hybrid Lead Warranty Process, Tools, and Claims Manager
Posted 3 weeks ago
About the role
- Lead Warranty Process and Claims Manager at GE Vernova supporting Warranty initiatives and evaluation processes. Responsible for managing Warranty processes and training teams effectively.
Responsibilities
- Support definition and execution of Warranty Initiatives across HDNU and Services
- Maintain Warranty Training guides, PowerNow modules, eWarranty activation, and links to related systems to ensure User access and understanding.
- Train Warranty team members and GEV site representatives (CPM/CSL) on Warranty Training guides utilization, location, and feedback processes
- Oversee planning, execution, and completion of claim audits, ensuring thorough and accurate reviews
- Execute aligned region/site warranty claim evaluation and disposition in line with Warranty Policy and Standard Work
- Interpret Customer NU Contract Warranty terms and conditions to determine claim validity
- Review technical case resolution to support claim validity and disposition
- Use Lean to drive culture, continuous improvement, and workstream productivity
Requirements
- Bachelor’s Degree in Engineering from an accredited university or college or High School Diploma/GED plus 6 years’ experience in warranty claims processing (contract terms and conditions, warranty policy).
- At least 3 years of combined experience with Power Generation/heavy equipment installation, operation, service, or technical support
- Strong communication & interpersonal skills
- Basic knowledge of Six Sigma DMAIC, 3 x 5 Why’s or other Root Cause techniques
- Basic knowledge of LEAN techniques
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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