Hybrid Lead Warranty Claims Manager

at Switzerland Global Enterprise

• Job title: Lead Warranty Claims Manager
• Job type: Full Time
• Experience level: Senior
• Salary: $87,000 - $145,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Atlanta, United States

About the role

• Lead Warranty Claims Manager serving GE Gas Power customers by evaluating warranty claims per contract terms. Collaborating within a global team to drive improvement and customer value.

Responsibilities

• Execute Customer warranty claim evaluation and disposition in line with Warranty Policy and Standard Work
• Interpret Customer NU Contract Warranty terms and conditions to determine claim validity
• Review technical case resolution to support claim validity and disposition
• Use Lean to drive culture, continuous improvement, and workstream productivity
• Generate ideas to maximize Customer value and GE Gas Power business growth

Requirements

• Bachelor’s Degree in Engineering from an accredited university or college or high school diploma/GED plus 3 years’ experience in warranty claims processing (contract terms and conditions, warranty policy)
• Highly collaborative with demonstrated capability for driving change
• Ability to identify Customer & business challenges and create ideas that meet both GE and customer interests
• At least 3 years of combined experience with Power Generation equipment installation, operation, service, or technical support
• Strong communication & interpersonal skills
• Brings high level of energy to the workplace and inspires others
• Demonstrated capability in working within a matrixed global organization
• Customer-focused with clear, concise written and oral communications to the appropriate level
• Restless dissatisfaction with “the way things are done” …focused on continuous improvement
• Data driven but decisive despite ambiguity
• Humble, open, collaborative, and continuously learning
• Passionate team member
• Proactive thinker, able to anticipate outcomes and see around corners
• Track record of building trust and credibility with others through results
• Confidence to make decisions based on understanding product/process risks
• Stretches limits with thinking, challenges the status quo
• Basic knowledge of Six Sigma DMAIC, 3 x 5 Why’s or other Root Cause techniques
• Basic knowledge of LEAN techniques

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off