ServiceNow Developer implementing advanced service management solutions for government infrastructure across ITSM and Healthcare platforms. Designing workflows and building custom applications to enhance service capabilities.
About the role
- ServiceNow Developer at GDIT developing and managing ServiceNow integrations and custom applications. Collaborating on mission-critical government projects with a strong focus on ITSM.
Responsibilities
- Develop and manage integrations between ServiceNow and BMC Remedy, often involving ticket creation, data synchronization, and CMDB consolidation
- Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management
- Create and manage data migration processes from Remedy to ServiceNow using tools like Import Sets, Transform Maps, and data sources
- Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
- Perform administrative tasks, such as user and role management, system maintenance, and health checks
- Customize user interfaces, forms, and workflows to align with business needs
- Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
- Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
- Participate in IT-related technical processes reviews, postmortems, and continual process improvement
- Maintain current ServiceNow and industry certifications, while obtaining additional certifications
Requirements
- 1+ years of related experience
- Experience in developing and customizing ServiceNow applications and modules, especially ITSM
- Familiarity with BMC Remedy and/or Helix development and administration, including its ITSM applications and data structures
- Experience with integration methods like SOAP, REST, and web services, including creating and consuming them
- Scripting skill with at least one language – preferably JavaScript
- Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
- Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
- Understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
- Ability to identify, understand, document, and create functionality aligning with customer value streams
- Organizational and time management skills while working in a rapid software development environment
- Ability to identify and learn new technologies quickly
- Good communication skills for collaborating with both technical and non-technical stakeholders
- Effective analytical, problem-solving, and debugging skills
- Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start
- Additional ServiceNow certifications nice to have
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full-flex work week
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