Hardware ServiceNow Architect supporting Department of the Air Force's EITaaS program. Focusing on designing and governing Hardware Asset Management solutions on the ServiceNow platform.
About the role
- ServiceNow Developer at GDIT developing and managing ServiceNow integrations and custom applications. Collaborating on mission-critical government projects with a strong focus on ITSM.
Responsibilities
- Develop and manage integrations between ServiceNow and BMC Remedy, often involving ticket creation, data synchronization, and CMDB consolidation
- Build and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management
- Create and manage data migration processes from Remedy to ServiceNow using tools like Import Sets, Transform Maps, and data sources
- Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
- Perform administrative tasks, such as user and role management, system maintenance, and health checks
- Customize user interfaces, forms, and workflows to align with business needs
- Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
- Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
- Participate in IT-related technical processes reviews, postmortems, and continual process improvement
- Maintain current ServiceNow and industry certifications, while obtaining additional certifications
Requirements
- 1+ years of related experience
- Experience in developing and customizing ServiceNow applications and modules, especially ITSM
- Familiarity with BMC Remedy and/or Helix development and administration, including its ITSM applications and data structures
- Experience with integration methods like SOAP, REST, and web services, including creating and consuming them
- Scripting skill with at least one language – preferably JavaScript
- Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
- Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
- Understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
- Ability to identify, understand, document, and create functionality aligning with customer value streams
- Organizational and time management skills while working in a rapid software development environment
- Ability to identify and learn new technologies quickly
- Good communication skills for collaborating with both technical and non-technical stakeholders
- Effective analytical, problem-solving, and debugging skills
- Active ServiceNow Certified Systems Administrator or ability to obtain within 30 days of start
- Additional ServiceNow certifications nice to have
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full-flex work week
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Principal ServiceNow Solution Architect leading the design and delivery of scalable ServiceNow solutions at AT&T. Collaborating with enterprise teams to modernize operations and drive automation.
ServiceNow Developer designing and maintaining solutions on ServiceNow platform for Compass. Collaborating with cross - functional teams to enhance capabilities across various ServiceNow modules.
ServiceNow Developer responsible for ITSM and ITOM solutions at Rockwell Automation. Designing, developing, and configuring solutions to enhance IT service delivery and operational efficiency.
ServiceNow Application Development Technical Lead for Wealth Management, overseeing solutions and integrations for a major financial firm. Collaborating with architects and guiding development standards in a hybrid role.
ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
Senior Product Owner driving HR Service Delivery solutions leveraging ServiceNow capabilities. Collaborating with Agile teams to optimize employee experience and deliver high - priority HR products.
Product Owner at NTT DATA providing direction for AI - driven HR Service Delivery solutions. Collaborating across teams to manage product backlogs and leads release planning for new functionalities.
ServiceNow Junior Developer part of agile team for custom applications and OOB modules implementations. Collaborate in developing and configuring ServiceNow solutions.
Senior ServiceNow Business Analyst at Insulet, collaborating with internal teams to deliver business solutions. Responsible for defining requirements, facilitating UAT, and ensuring seamless transitions to new systems.