IT Systemadministrator ensuring system availability for clients at DATAGROUP in a modern IT service environment. Responsible for server infrastructure administration and technical support tasks.
GT
Hybrid Senior Tier III Administrator
Posted last month
About the role
- Senior Tier III Administrator supporting Defense Information Systems Agency's Global Video Services through technical support and operational process improvements. Providing escalated issue resolution and end-to-end support.
Responsibilities
- Provide Tier III technical support for Global Video Services (GVS)
- Resolve escalated issues and provide end-to-end support
- Maintain high availability and security of video services
- Collaborate with internal teams and external vendors
- Develop and maintain documentation for Standard Operating Procedures (SOPs)
Requirements
- 8+ years of related experience
- Active Secret security clearance
- Bachelor’s Degree in Computer Science or related field
- CompTIA Security+ or similar for IAT Level II DoD 8570 certification
- Experience with M365 Teams
- Expertise in Pexip, Vidyo, or other video conference platforms
- Ability to troubleshoot systems deployed in DoD Cloud Environments (IL4/IL5/IL6)
Benefits
- health insurance
- 401(k) with company match
- paid time off
- flexible work weeks
- comprehensive benefits and wellness packages
Job title
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Experience level
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Degree requirement
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