Senior Tier III Administrator supporting Defense Information Systems Agency's Global Video Services through technical support and operational process improvements. Providing escalated issue resolution and end-to-end support.
Responsibilities
Provide Tier III technical support for Global Video Services (GVS)
Resolve escalated issues and provide end-to-end support
Maintain high availability and security of video services
Collaborate with internal teams and external vendors
Develop and maintain documentation for Standard Operating Procedures (SOPs)
Requirements
8+ years of related experience
Active Secret security clearance
Bachelor’s Degree in Computer Science or related field
CompTIA Security+ or similar for IAT Level II DoD 8570 certification
Experience with M365 Teams
Expertise in Pexip, Vidyo, or other video conference platforms
Ability to troubleshoot systems deployed in DoD Cloud Environments (IL4/IL5/IL6)
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