Senior Health & Protection Consultant providing consulting advice and maintaining Healthcare and Protection client portfolio. Join Mercer for career development in a collaborative culture.
About the role
- Aftercare Consultant responsible for maintaining and developing existing customer relationships through high levels of service in the veterinarian industry. Collaborating with sales teams to optimize revenue from customer accounts.
Responsibilities
- Meet or exceed minimum Customer Retention goals for the territory.
- Meet or exceed minimum sales activity requirements.
- Meet or exceed Book of Business growth targets for the territory.
- Adopts and expertly uses the provided Customer Relationship Management (CRM) tools.
- Maintains and develops existing customers through appropriate and ethical methods to optimize service quality, business growth, and customer satisfaction and retention.
- Create deep and mutually beneficial partnerships with the operations team to develop service strategies.
- Identifies accounts where revenue may be decreasing and formulate strategies to reach out to these accounts and retain the customers.
- Monitors and anticipates competitive activity to position Gateway or Gateway-affiliated company (s) as the preferred vendor of choice at each presentation.
- Proactively conducts outbound customer outreach calls weekly.
- Maintains a high-profile presence in the market by conducting client care visits, turning a sales relationship into a long-term partnership.
- Take ownership of customer issues and concerns by ensuring that all messages are returned and addressed within the same business day.
- Maintains proficiency in sales knowledge and translates that knowledge into meaningful customer benefits as appropriate, including services, products, operations, and competitive strengths and weaknesses.
- Develop an annual territory sales and marketing strategy based on cascaded goals to accomplish sales targets and budget for the next fiscal year.
- Proactively conducts strategic account reviews with all assigned customers on an assigned basis in order to review service needs and usage trends.
- Assures all account issues for Key Accounts are followed up in a timely manner.
- Completes standard weekly and quarterly reports along with any ad hoc reporting requests on a timely basis.
- Organizes sales activities and uses geocoding to maximize productive time on the phone and in the field and ensure full coverage of the territory.
- Collaborate with the sales team to develop sales and services strategies.
- Participates in all sales training.
- Makes effective use of sales tools and collateral material.
Requirements
- Previous industry experience, including understanding veterinarian clinics or the vet industry.
- Three (3) years of account management experience is preferred.
- Proven account management skills required to create, maintain, and enhance customer relationships.
- Post-secondary education, with a major or certificate/diploma in vet sciences, business, sales, and marketing, is strongly preferred.
- Experience with the Microsoft Office suite of products and strong internet skills.
- Must be comfortable working towards Key Performance Indicators (KPIs).
- Must have a clean driver’s record and own a vehicle in good operating condition.
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