Aftercare Consultant building meaningful partnerships with veterinary professionals in aftercare services. Focus on maintaining customer relationships and identifying growth opportunities.
Responsibilities
Maintain and grow existing customer relationships through proactive engagement and service support
Meet or exceed territory customer retention goals
Identify opportunities to upsell services and products within existing accounts
Act as a trusted advisor to veterinary clinics and industry partners
Monitor competitive activity and position Gateway as the preferred service provider
Requirements
Minimum three (3) years of account management experience preferred
Previous industry experience or familiarity with veterinary clinics or the veterinary industry strongly preferred
Experience with Microsoft Office Suite and CRM systems
Comfortable working toward Key Performance Indicators (KPIs)
Clean driver’s record and access to a reliable vehicle
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